Responsibilities
- Utilize design expertise to assist clients in one-on-one consultations in the store and in-home
regarding the design of their living spaces to drive store sales
- Perform productive in-home consultations including the ability to accurately measure and assess
the client's living space
- Create and present design plans based on client's needs, style, preferences and living space
- Maintain knowledge of current sales and promotions in order to achieve and exceed established
sales and productivity goals
- Utilize exemplary world-class service standards assist customers with special services including:
gift wrap, gift registry, locating merchandise, catalog/internet orders, special orders, back
orders, charge sends, courier deliveries, and furniture orders
- Demonstrate superior product knowledge, including features and benefits of the entire design
studio assortment
Criteria
- Strong communication, clienteling and customer follow-up skills
- Ability to complete and coordinate complex large orders within a variety of sales channels
- Experience in working with the elements of design preferred
- Proven ability to prioritize and handle multiple tasks simultaneously
- 1-2 years of customer service and retail sales experience, (specialty retail preferred, but not
required)
Physical Requirements
- Must be able to be mobile on the sales floor for extended periods of time
- Must be able to lift and mobilize medium to large items, up to 75 lbs., while utilizing appropriate
equipment and safety techniques
Employment/promotion to this role will be contingent on successful completion of a
background check