Design Analyst

Lancesoft

Hutto, TX

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JOB DETAILS

SALARY

$20

SKILLS

Analysis Skills, Communication Skills, Cross-Functional, Customer Support/Service, Data Analysis, Establish Priorities, IBM Maximo Asset Management, Interpersonal Skills, Lean Six Sigma, Long-Term Profit, Microsoft Access Database, Microsoft Excel, Microsoft PowerPoint, Microsoft Product Family, Microsoft SharePoint, Microsoft Word, Multitasking, Operational Communications, Oracle, Organizational Skills, Performance Management, Presentation/Verbal Skills, Process Improvement, Project Tracking, Project/Program Management, Strategic Planning, Team Lead/Manager, Time Management, Writing Skills

LOCATION

Hutto, TX

POSTED

30+ days ago

Job Title: Design Analyst
Location: Hutto. TX

Top Skill Sets:
•#1 Good customer service skills (on the phone with customers, having tough conversations often each day)
•External customers & internal business units
•Quick learners with solid computers (Microsoft tools & proprietary systems)
•Open to certain call representative candidates who are strong in reporting, can handle themselves in high-volume and high-stress conversations, and able to do repetitive work

Job Description:
•Supports the development of strategies that lead to the long-term viability and profitability of the design and project management work group through enhanced process improvement practices.
•Supports cross-functional initiatives and/or teams to maximize the efficiency of programs and processes end-to-end.
•Will need to manage projects as assigned, which could include simultaneous demands for needed data and analysis.
•Workload will need to be prioritized to ensure that assignments are completed in a timely manner .

Experience Requirements:
•1-2 years of successful performance in a Performance Management or Data Analysis role, utilizing process improvement methodology
•Proven customer service and communication skills
•Proven team-building and organizational skills
•Lean Six Sigma training (Preferred)

Skill Requirements:
•Interpersonal skills and ability to translate complex issues into clear and concise concepts through verbal and written communication and presentation abilities
•Ability to possess a working knowledge of Client's operating environment, specifically in regard to the surrounding work group
•Beginner to intermediate application skills in SharePoint, Microsoft Word, Excel, Access and PowerPoint is desired
•Ability to learn internal Client computer programs, used for work scheduling and reporting, dispatching, and completing tickets, etc.

Example of Job Duties includes:
•Investigate & complete all MobileTC/WaAM tickets for respective area and direct calls, emails, etc. To appropriate designer, if needed
•Communicate with operations on reject orders if clarification is needed
•Send customers load sheets & receive load sheets
•Review load sheet for accuracy and send back to customer, if not filled out completely
•Set up project in Oracle Maximo
•Assign load sheet to Project Manager based on workload and area
•Create job packet for Project Manager (print out sketch of work area in Oracle Maximo)
•Track load sheet assignments and dates (possibly Excel spreadsheet and/or SharePoint)
•Track project statuses
•Provide workload data to Supervisor upon request
•Main workflow source: Service orders/ MobileTC tickets, office walk ins, emails, phone calls, and WaAM tools

About the Company

Lancesoft

We are a $125 Million, NMSDC-certified Minority & Woman owned Workforce Solutions Company headquartered in the DC metro area with presence across US with global presence - Canada, Mexico, India, UK, Malaysia, Indonasia, Hongkong, Singapore, UAE. We are specialized in providing Workforce Solutions, SOW project delivery, Engineering Solutions, Creative Services. We currently support 100+ Fortune companies globally and across multiple industry segments. We are currently supporting several massive programs across industry segment nationally/globally (Intel, Ally, AMD, QUALCOMM, Morgan Stanley, Kraft/ Mondelez, MNP, Amdocs, Dell, SanDisk, Medtronic, Becton Dickinson, GE, Lockheed Martin, UTC, L-3 Communications, Caterpillar, BMW, Mercedes Benz, National Grid, Dominion, Energy Future Holdings, PSEG, 3M, Fidelity, Aetna, Humana, Johnson & Johnson, Pfizer, Merck etc).

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, identity, national origin, disability, or protected veteran status.

COMPANY SIZE

2,000 to 2,499 employees

INDUSTRY

Staffing/Employment Agencies

FOUNDED

2000

WEBSITE

http://www.lancesoft.com/