Deputy Manager - Collections

Our Opening and Your Responsibilities

• Lead and manage a team of approximately 20 collectors responsible for driving

collections and reducing outstanding accounts receivable balances.

• Demonstrate strong experience in managing US-based customers and

stakeholders, ensuring effective communication and relationship management

across multiple business units.

• Possess operational experience in US collections and/or customer service

operations, including both voice and email-based engagement models.

• Take end-to-end ownership of the collection's portfolio, with a strong focus on

resolving past-due receivables, particularly in higher aging buckets (30+, 60+,

and 90+ days overdue). Ensure achievement of productivity, effectiveness, and

quality metrics as defined by management.

• Monitor and communicate portfolio performance, including key metrics such as

Promises to Pay (PTP), disputes, escalations, aging trends, collection

effectiveness, and ongoing follow-ups.

• Drive collections strategy through regular reviews, root cause analysis, and

implementation of action plans to improve cash flow and reduce delinquency.

• Collaborate with the MIS and Analytics team to develop and enhance

dashboards, reports, and visualizations that provide actionable insights into

portfolio performance and operational challenges.

• Partner with the Process Automation and Digital Transformation teams to

identify automation opportunities, define business requirements, and support

implementation of process improvements.

• Work closely with the Cash Application team to investigate and resolve

unapplied cash, unidentified receipts, deductions, and other payment allocation

issues impacting collections performance.

• Ensure compliance with company policies, internal controls, and customer

specific collection procedures.

• Coach, mentor, and develop team members through regular performance

reviews, training, and feedback sessions to drive engagement and operational

excellence.

What You Need to Succeed

Educational Qualification

Minimum Graduation Degree, master's in finance is preferred

Technical Skills

10-12 years' experience into international customer service preferably into cash

collections.

4-5 years of experience in team leading

SAP knowledge will be preferred.

Strong stakeholder management skills

Soft Skills

Good communication skills (verbal, written, presentation)

Strong process knowledge with focus on constantly improving productivity

and processes.

Our Offer to You

"One Team" that thrives on collaboration and innovation.

Opportunities to work with Global teams.

An open, fair and inclusive environment

Multitude of learning and growth opportunities

Medical insurance for you & your family, with access to Telemedicine application

A brand name that is identified worldwide with precision, quality, and innovation.

About Mettler Toledo

METTLER TOLEDO is a global leader in precision instruments and services. We are renowned for innovation and quality across laboratory, process analytics, industrial, product inspection, and retailing applications. Our sales and service network is one of the most extensive in the industry. Our products are sold in more than 140 countries, and we have a direct presence in approximately 40 countries. For more information, please visit www.mt.com.

Equal Opportunity Employment

We promote equal opportunity worldwide and value diversity in our teams in terms of business background, area of expertise, gender and ethnicity. For more information on our commitment to Sustainability, Diversity and Equal Opportunity please visit us here.

For those who prioritize precision, Mettler Toledo is precisely where you belong.

Job Reference #

22968

Preferred Location

Maharashtra

Mumbai

Job Type

Full-time

Legal Entity

Mettler-Toledo India Private Limited

Unit-502 A, Near Sharma Cottage, Supreme Business IT Park,Hiranandani Gardens Mumbai, Maharashtra India - 400076

+91 22 4291 2333