Deputy Director of Operations

Introduction

Family Courtâs mission is to provide equal access to justice for the families and children under its jurisdiction in a manner that is fair and efficient and that maintains the publicâs trust and confidence in an independent and accountable judiciary.

We strive each day to build an atmosphere that ensures all members of the public are treated with courtesy, dignity, and respect. We strive to have the same environment for our staff and value a diverse workforce. Â

We offer career opportunities that make a difference in peopleâs lives every day. Come join our team where our goal is to operate Family Court through great staff across the state.

Please note: FREE parking is available in New Castle County for Family Court staff.

Summary Statement

This is an exempt position. The incumbent reports to the Director of Operations and manages several operational units in the New Castle County Family Court.

Essential Functions

Essential Functions: Deputy Director of Operations

• Direct the activities of several operational units and/or programs in New Castle County to ensure effective application of Court rules, policies, and procedures.
• Provides managerial and administrative direction to department supervisors in meeting the Court''s operational goals and objectives.
• Mange and develop the skills of supervisors and coach supervisory staff to effectively share performance findings with senior staff and identify solutions based on performance data to create positive change within Operations.Â
• Ensures that case processing functions meet required Court and legal standards.
• Promote continuous quality improvement through the implementation of data tracking, performance and quality improvement processes.
• Supports the New Castle County Director of Operations and supervisors in planning, reviewing and managing the Court''s automated systems.
• Responds to inquiries from Judges, Commissioners, attorneys, litigants, government officials and the general public regarding Family Court policies and procedures.
• Coordinates building maintenance, services, and other administrative activities related to the space occupied by Family Court.
• Performs related work as required.Â

Job Requirements

Minimum Qualifications:Â Â

• 2 years'' experience in Court operations management and supervision.
• 2 years'' experience as a manager in case flow management principles, practices and procedures related to family law or criminal justice issues.
• 2 years'' experience as a manager in the interpretation and application of federal and state statutes, rules, regulations, standards, policies, and procedures related to the jurisdiction of Family Court, other juvenile court, juvenile services, or criminal justice system.
• Ability to communicate effectively orally and in writing.

Conditions of Hire

Applicants must be legally authorized to work in the United States.

The State of Delaware participates in E-Verify and will provide the federal government with your form I-9 information to confirm you are authorized to work in the U.S.Â

Criminal background check: A satisfactory criminal background check is required as a condition of hire. The recruiting agency may require the applicant to pay for the criminal background check as part of the conditional offer of hire.

Benefits

To learn more about the comprehensive benefit package please visit our website at https://dhr.delaware.gov/benefits/

Selection Process

The application and supplemental questionnaire are evaluated based upon a rating of your education, training and experience as they relate to the job requirements of the position. It is essential that you provide complete and accurate information on your application and the supplemental questionnaire to include dates of employment, job title and job duties. For education and training, list name of educational provider, training course titles and summary of course content.  Narrative information supplied in response to the questions must be supported by the information supplied on the application including your employment, education and training history as it relates to the job requirements.

Once you have submitted your application on-line, all future correspondence related to your application will be sent via email. Please keep your contact information current. You may also view all correspondence sent to you by the State of Delaware in the âMy Applicationsâ tab at Delaware State Jobs.

Accommodations

Accommodations are available for applicants with disabilities in all phases of the application and employment process. To request an auxiliary aid or service please call (302) 739-5458. TDD users should call the Delaware Relay Service Number 1-800-232-5460 for assistance.

The State of Delaware is an Equal Opportunity employer and values a diverse workforce. We strongly encourage and seek out a workforce representative of Delaware including race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression.Â