Highlights
In this role the Deputy CIO Customer Engagement will guide the organization through technology and service transformation helping staff adopt new tools and processes strengthening customer service practices and building an efficient and resilient organization. The incumbent will oversee service desk operations application support and IT service management ITSM to ensure a reliable high-quality technology experience for all employees and departments.
Numbers & Facts
| Location | Pittsburgh, PA |
| Industry | Accounting and Auditing Services |
| Company Size | 1,000 to 1,499 employees |
| Year Founded | 1788 |
| Website | http://www.county.allegheny.pa.us/ |
Description
Reporting to the CIO the Deputy CIO Customer Engagement leads the strategy delivery and continuous improvement of all IT services that support end users across the County. The incumbent will oversee service desk operations application support and IT service management ITSM to ensure a reliable high-quality technology experience for all employees and departments.In this role the Deputy CIO Customer Engagement will guide the organization through technology and service transformation helping staff adopt new tools and processes strengthening customer service practices and building an efficient and resilient organization. The incumbent will set clear direction for teams build strong relationships with stakeholders and work to improve service quality performance and productivity.A key part of this role is assessing how the department operates today and shaping how it can work better in the future. The Deputy CIO Customer Engagement will evaluate existing workflows team struc
About Company
The County owns and maintains 521 Bridges and 378 miles of Roads. It also provides maintenance of the grounds for nine (9) County parks consisting of over twelve (12) thousand acres of park land. The County maintains approximately three (3) million square feet of building space which includes 600,000 square feet of leased space in over 130 buildings throughout the County. The Public Works Department oversees the County’s Capital Projects Program for all roads, bridges, and facilities associated with the Public Works Department and Facilities Management.