NATURE OF WORK The Deputy Chief Information Officer is a hands-on leadership position that supports the Chief Information Officer (CIO) in providing strategic technology direction while performing advanced network engineering, administration, and cybersecurity responsibilities. The Deputy CIO serves as the Town’s Deputy Chief Information Security Officer (Deputy CISO) and assists the CIO (who serves as CISO) in protecting municipal systems, networks, cloud services, data, and related infrastructure. This role combines executive-level support—strategic planning, project leadership, staff mentoring, and cross-departmental collaboration—with day-to-day technical ownership of network infrastructure (switches, routers, firewalls), Windows Active Directory, Microsoft 365 / Entra ID, cybersecurity tools and operations, backups, and related systems. The position reports to the CIO and serves as a key member of the IT leadership team. The Deputy CIO is expected to be available on an on-call basis 24/7/365 for critical incidents, maintenance, and support needs. This position reports directly to the CIO. EXAMPLES OF ESSENTIAL JOB FUNCTIONS - In coordination with the CIO, develops, implements, and continually updates a comprehensive IT Strategic Plan aligned with the Town’s goals, including digital transformation, cloud adoption, data analytics, and emerging technologies.
- Provide overall leadership and direction for all town-wide information technology, network infrastructure, GIS, cybersecurity, enterprise applications, and user support services.
- Act as Deputy Chief Information Security Officer (CISO): Develop and maintain robust cybersecurity programs, risk management, incident response, and security awareness training. Ensure compliance with all applicable state and federal regulations, including the FBI CJIS Security Policy, while applying industry best practices. Oversee safeguards for Criminal Justice Information (CJI), coordinate with the Police Department’s Terminal Agency Coordinator (TAC) and Local Agency Security Officer (LASO) as needed, ensure vendor compliance, and support successful CJIS audits.
- Supervise, lead, mentor, and develop the IT team; foster a high-performance, collaborative, and service-oriented culture while managing technical and organizational change.
- In coordination with the CIO, manage the IT operating budget and capital improvement program requests, ensuring cost-effective use of resources, pursuit of grant opportunities, and transparent financial reporting.
- Collaborate closely with the CIO, Town Manager, department heads, and elected officials to identify technology solutions that streamline operations (e.g., permitting, public safety systems, online services, and record-keeping).
- Assist in overseeing the planning, procurement, implementation, and maintenance of enterprise systems, networks, hardware, software, and telecommunications infrastructure.
- Develop and maintain enterprise-wide business continuity/disaster recovery plans to ensure rapid restoration of critical IT services.
- Establish and enforce IT policies, standards, and procedures for data governance, security, privacy, and acceptable use.
- Evaluate and recommend technology investments; review all major IT acquisitions, contracts, and vendor relationships.
- Promote digital equity, accessibility, and excellent resident experience through modern online services and tools.
- Represent the Town in regional IT collaborations, professional organizations, and with external vendors/partners.
- Communicate effectively with stakeholders at all levels regarding IT plans, projects, risks, and technology trends.
- Stay current with industry best practices, emerging technologies, and evolving threats; evaluate their potential value and recommend adoption where appropriate to advance the Town’s technology maturity.
ADDITIONAL JOB FUNCTIONS - Perform other duties as assigned by the CIO.
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