Dept Manager

Department Manager Summary

The primary responsibility of the department manager is to focus on the customer while maintaining inventory and operating efficiencies to ensure all customers are receiving the highest levels of customer service. Create a culture that concentrates on service through inventory and operating standards. Every job at Ace Peninsula Hardware ultimately impacts the customer directly or indirectly.

Customers are the reason we are here; without them we wouldnt. Every team member at Ace Peninsula Hardware is expected to pledge to keep the customer first and foremost regardless of his or her job. The promise we make to every customer is, "We pledge to be Ace Helpful. Helping you is the most important thing we have to do today." This promise guides you to choose actions that best meet the customers needs.

Other responsibilities will include, but are not limited to the following:

Office Operations

• Oversee employee training program within their department
• Develop the weekly work schedule
• Maintain record keeping integrity

Store Operations

• Instill the operating culture to offer legendary customer service
• Open and close the store
• Develop a task list for staff based on the store managers objectives
• Train and review all sales associates in ordering procedures and current stock levels
• Participate in store, safety, training meetings
• Ensure inventory is stocked, and zero outs, rain checks, and make sure special orders are called and pulled from the back room
• Resolve customer and associate complaints in a timely and satisfactory manner set to situation and company policies
• Set a positive example by following company procedures and positive communication
• Be proficient in all store technology (ie, ACENET, POS computer)
• Handle all maintenance
• Handle all supply ordering
• Be alert for all safety and emergence guidelines
• Manage the Wow and Customer Engagement programs (if applicable)
• Work with store manager to ensure that Customer First initiatives are implemented and sustained
• Promote the Ace Rewards program
• Perform cashier duties and approvals of other cashiers when needed

Company Introduction

We are your local hardware store and we are a part of your community. Ace Hardware has over 5,000 stores around the world with the majority of those stores independently owned and operated by local entrepreneurs. These hard working men and women are part of the fabric of your community. They are small business owners who are local and loyal...just like it ought to be. While others have become large and impersonal, at Ace, weve remained small and very personal. Thats why we say a visit to Ace, is like a visit to your neighbor.