Deposit Operations Specialist

Summary

Deposit Operations Specialists are responsible for verifying the accuracy of deposit account information on the bank's core system, ensuring all required documentation for each account is obtained, scanned, and indexed for record retention purposes. Deposit Operations Specialists must use their knowledge of core system fields and maintenance requirements to address issues, provide support and offer information as needed. Also responsible for daily, weekly, and monthly Deposit Operations processes.

Essential Functions

• Quality Control

• Review the accuracy and completeness of new client (CIF)

• Review the accuracy and completeness of new deposit account(s) documentation

• Review the accuracy of information required by the Customer Identification Program (CIP)

• Review the accuracy of information required for Beneficial Ownership documentation, and data input in the core system.

• Review daily file maintenance changes on client profiles and deposit/CD/SDB accounts for accuracy and verify proper documentation is obtained as applicable (e.g. address change forms, updated signature cards, other legal documentation).

• Review daily intrabank transfers as per policy.

• Create exception listing for incomplete or missing documentation and follow-up with appropriate team members as needed.

• Red Flag Verification

• Process new account (welcome) letters.

• Synergy

• Verify all required account opening documents are accounted for and indexed appropriately in the system.

• CD and IRA

• Process CD interest checks and IRA distribution checks.

• Review new and renewed CDs including rate exceptions.

• Assist with IRA reviews and IRA Mandatory Distributions.

• Safe Deposit Boxes

• Perform monthly verification of Past Due SDBs according to SCRA procedures.

• Return Mail

• Review and document all return mail received for the bank.

• Route return mail to appropriate areas.

• Contact clients to obtain current address information.

• Proper destruction of documents which can be re-printed upon client request.

• Research

• Complete large research requests for statements and/or check copies

• Review all documentation prior to sending to clients for accuracy and completeness

• Dormant Account

• Review system activation of dormant accounts

• Obtain necessary documentation on reason for activation

• Perform other duties as assigned.

Required Education, Experience, Skills

• One or more years banking experience preferred
• High school diploma or equivalent
• Familiarity with account documentation preferred
• Excellent Computer Skills to include Microsoft Outlook, Word, Excel, Adobe, and Microsoft Teams.
• Strong communication skills (both verbal and written) and ability to interact with all levels of team members and clients.
• Good organizational and detail-oriented skills.
• Ability to multitask and manage large workloads and meet deadlines.
• Successful completion of new account training and any other compliance training deemed necessary by the bank.
• Demonstrated ability to work independently and as a team.

Equipment Used

• Standard office equipment such as computers, phones and photocopier

Working Conditions/Physical Requirements

• Office setting

WestStar is an Equal Opportunity Employer and does not discriminate on the basis of any protected trait, including gender, race, ethnicity, disability, or veteran status.