Deposit Operations Representative I

Position Title: Deposit Operations Representative

This role will require being available for on-site work within the Isabella Bank footprint with a potential to work hybrid 2 days of the week after the training period.

Reports To: Deposit Operations Department Manager

General Purpose:   Provides support to external and internal customers on questions and inquiries related to deposit accounts, deposit transactions, products, and customer information.

Responsibilities:

• Maintain a high level of knowledge and technical understanding regarding our deposit products including all features and benefits, fees, and disclosures.

• Process requests and provide support to internal and external customers regarding new/existing deposit products in a professional and timely manner.
• Implement and have a strong understanding of Silverlake parameters including rate changes to deposit products, fees, and account requirements.
• Process and reconcile transaction processing and adjustments including mobile deposit, unposted, returns, etc.
• Give backup support and processing for the Fraud Specialists as needed.

• Provide exceptional internal and external customer service in a professional manner including but not limited to requests via phone calls, workflows, forms, and emails.
• Understand and comply with bank policy and procedures, laws, regulations and job duties.
• Provide research and synergy expertise to support customer needs or claims.
• Maintain and process the Online Account Opening platform and applications.
• Additional duties as assigned.

Education/Experience

• High school diploma required
• Minimum of 1 year of banking experience preferred
• Basic knowledge of banking products and services; CD’s & IRA knowledge preferred

• Basic knowledge of Silverlake/Xperience, Image Centre, Workflow, Synergy, Merge Docs preferred

Skills

• Strong written and verbal communication skills with a demonstrated ability to communicate effectively with internal and external customers through many delivery channels. 
• Strong organizational, time management and problem-solving skills. 
• Proficiency in Microsoft Office software and other analysis tools.

• Ability to apply analytical thinking through understanding deposit products, transaction processing, and bank procedures.
• Handle fast paced environment while still delivering great customer service.

• Strong attention to detail.
• Positive and enthusiastic attitude.