Deposit and TM Operations Manager

Takes ownership of the implementation process and coordinates all aspects of customer preparedness for product usage; accurately performs customer setups on the appropriate system; coordinates implementation efforts with other departments and vendors; makes changes to existing customer setups; prepares contracts and necessary documentation for customer signature; originates and maintains customer files; enters customer information into various computer programs; follows up on missing information of documentation; conducts daily callback of maintenance reports. · Provides a full range of professional, technical and general support to customers and Bank personnel; assists customers with related application requirements such as file formats, parameters and overall product usage; handles routine inquiries and answers questions; provides step by step technical instruction and support via telephone, e-mail or in person; responds to customer inquiries or complaints and forwards messages as appropriate; trouble shoots and resolves problems within given authority.

Benefits:

• Health insurance
• Paid time off
• Vision insurance
• 401(k) matching
• Dental insurance

Brief Description


The Deposit/Treasury Management Operations Manager responsibilities include but are not limited to overseeing the functional areas of Deposit Operations, Wire Operations and Treasury Management. The position works closely with all employees and the branch staff to ensure all functions are performed within policy and procedures.


Duties/Responsibilities


·         Oversees and manages Deposit/Treasury Management Operations department. Ensures Client Experience bank wide is consistent and offered with excellence across departments and provided training or develops policies/procedures/process, as necessary.


·         Provides a full range of professional, technical and general support to customers and Bank personnel; assists customers with related application requirements such as file formats, parameters and overall product usage; handles routine inquiries and answers questions; provides step by step technical instruction and support via telephone, e-mail or in person; responds to customer inquiries or complaints and forwards messages as appropriate; trouble shoots and resolves problems within given authority.


·         Takes ownership of the implementation process and coordinates all aspects of customer preparedness for product usage; accurately performs customer setups on the appropriate system; coordinates implementation efforts with other departments and vendors; makes changes to existing customer setups; prepares contracts and necessary documentation for customer signature; originates and maintains customer files; enters customer information into various computer programs; follows up on missing information of documentation; conducts daily callback of maintenance reports.


·         Performs daily reviews, monitoring and analysis of various reports, logs, and transaction data to verify transactions, tracks trends, determine usage and profitability, and detect and report unusual or suspicious activity.


·         Attends sales calls to prospective Treasury Customers with banking officers on a prescheduled basis.


·         Research new or enhanced products/services. 


·         Assists in the development and implementation of new or enhanced products and services. 


·         Ensures that regulatory requirements are met, including Business Impact Analysis, Annual Risk Assessments for all treasury customers, Customer and Employee Awareness Training.


·         Ensures that all audit findings are resolved. 


·         Ensures that technology is utilized in an optimum capacity, creating an efficient workflow. 


·         Assists in special projects and tasks for the department or other departments as directed. 


·         Performs other related duties as assigned. 

This position will execute on the following:
 
Required Skills/Abilities


·         Excellent organizational skills and attention to detail.


·         Must demonstrate strong analytical skills and the ability to use sound judgement. 


·         Advanced organizational and time management skills. 


·         Proficiency in Microsoft Office suite of products. 


·         Outstanding written and verbal communication skills. 


·         Must be a self-starter and highly motivated. 


·         Excellent leadership skills with a problem-solving ability. 


·         Pleasant telephone skills and courteous manner necessary.  


Education and Experience


·         Bachelor’s degree in or related field, preferred. 


·         Knowledge of Microsoft Word and Excel
 
·         3-5 years' banking experience, preferably with at least two years or more of Treasury Management Supervisory experience. 


Physical Requirements


·         Prolonged periods sitting at a desk and working on a computer.


·         Must be able to lift up to 15 pounds at times. 


Disclaimer


The above information has been designed to indicate the general nature and level of work performed within this job.  It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to the job. Incumbent must attend work on a regular basis, on time, and withstand varying degrees of stress. This position description describes the minimum selection requirements to qualify for the position. Promotion and other employment decisions are based on employer needs, being in good standing, fully competent performance, and other non-discriminatory subjects.


As of the date shown below, the contents of this job description are intended to describe the general nature and level of work being performed by people assigned to this job. It is not intended to be an exhaustive list of all responsibilities, duties and skill required of personnel so classified. Further, essential job functions are subject to change based upon business needs.