Must have proficiency with various software applications including Microsoft Word, PowerPoint, Excel, Microsoft Project, Zoom, Microsoft Teams, PowerBI and complex databases. This role ensures that projects are properly staffed, field technicians are supported and trained, and deployment activities align with overall business goals.
Numbers & Facts
Location
Atlanta, GA
Description
Deployment Manager:
The Deployment Manager will be responsible for leading and managing deployment projects within ASIT team.
This role ensures that projects are properly staffed, field technicians are supported and trained, and deployment activities align with overall business goals.
Scope of Work:
Ensures NA deployment projects are staffed with appropriate field technicians to execute the scope of work.
Works with service partners directly to help manage the day-to-day activities of the technicians.
Helps identify and work to train incoming resource to Ciena methods and standards also can guide technicians to online training and Ciena bootcamps to advance skill levels.
Coordinate between internal and external teams to ensure the techs are properly trained and equipped.
Can prepare detailed reports on field activity and report to senior leadership.
Key Responsibilities:
Coordinates franchise PMs and deployment service partners to ensure all deployment projects are staffed appropriately every week
Interfaces with project management to determine weekly project start requirements
Interviews field technicians for tiger team support
Engages tiger teams to provide project support
Can interview technicians and determine qualifications
The Deployment Manager will be responsible for leading and managing deployment projects within ASIT team.
This role ensures that projects are properly staffed, field technicians are supported and trained, and deployment activities align with overall business goals.
Education and Experience:
Bachelor's degree in related field from a college or university with six to eight yearsrelated experience
Equivalent combination of education and experience
Strong management background able to manage many technicians.
Telecommunication background is a plus.
Ideal Candidate Profile:
CustomerFocused-Actstoaddvaluetocustomerrelationshipsthroughconcrete actions and decisions
Critical Thinking / Analysis- Analyzes Multi-dimensional problems; gathers information over extended periods of time and applies complex concepts to generate possible solutions
Decisiveness - Delivers decisions in the face of completing alternatives
Developing Others - Creates Development Opportunities to foster the teams learning
Organizational Awareness - Understands formal and informal structure and the climate / culture of the organization
Understands JIT (Just in Time) concepts as they pertain to EF&I Field Projects
Outstanding planning, scheduling, and coordination skills
Is self-motivated and can work from high level departmental goals
A team player that will work well in a cross functional team environment
Must have proficiency with various software applications including Microsoft Word, PowerPoint, Excel, Microsoft Project, Zoom, Microsoft Teams, PowerBI and complex databases.