Deployment and Testing Technician - J Iverson Riddle

Perform end-to-end testing on devices to validate readiness for Epic Technical Dress Rehearsal (TDR) and go-live. - Collaborate with clinical and administrative staff to coordinate device installations and minimize workflow disruptions.

Job Summary (List Format) for IT Deployment and Testing Technician:

- Deploy and configure desktops, laptops, printers, and peripherals in clinical and administrative environments.
- Install required software and ensure all system configurations meet organizational and security standards.
- Conduct basic hardware and software troubleshooting; escalate complex issues as needed.
- Perform end-to-end testing on devices to validate readiness for Epic Technical Dress Rehearsal (TDR) and go-live.
- Document and report on hardware deployments, testing outcomes, and troubleshooting steps.
- Collaborate with clinical and administrative staff to coordinate device installations and minimize workflow disruptions.
- Assist with user training and provide support on device usage.
- Maintain accurate inventory and configuration records of deployed equipment.
- Participate in team meetings and update on deployment/testing progress.
- Requires Associate's degree or equivalent experience in IT, with 1-3 years in hardware deployment or troubleshooting.
- Preferred skills include experience with Epic/EHR systems and IT certifications such as CompTIA A+ or Network+.
- Must be able to lift up to 50 lbs and work in various clinical settings, with occasional travel and flexible hours.