Department Training Manager

Job Description

• STYLE Service Training - Facilitates department specific STYLE service training. • Compliance Training - Responsible for the coordination and facilitation of department specific compliance training. • Onboarding of New Hires - Responsible for the development and facilitation of an effective onboarding experience for newly hired team members. • If department uses Homework, quizzes, or tests to measure knowledge and retention, administering, updating, and grading these tools. • Develops and leads VBriefs upon request. • Performs needs analysis, compiling and assessing data, and conferring with management to determine the training needs within the department. • Develops course curriculum and implements new/revised training programs, seminars, and workshops. Selects or develops teaching aids, such as handouts, visual aids, demonstration models, and reference works. As needed, customizes materials for a gaming environment. • Maintains records of training activities and team members' progress. • Performs weekly updates on training for management review. • Performs miscellaneous clerical functions and special projects as assigned. • Greets the Guest with a smile, and works collaboratively with all Viejas Team Members to develop and maintain a positive relationship. • Responds to inquiries Team Members, and Guests referring more complex questions to the appropriate resource. • When on the casino floor, assists Guests. • Maintains knowledge of current marketing promotions and/or special events. • Attends and participates in meetings as required. • Ensures that work area is clean, safe, secure, and well maintained. • Follows company and departmental policies and standard operating procedures. • Complies with applicable governmental laws and regulations. • Establishes and maintains professional working relations with internal and external guests. • Oversees training for new hires and any retraining for existing members of the team. • Bachelor''s degree or equivalent on the job experience. • 1 - 3 years of related experience in conducting/developing training content. • Experience working with all levels of management and Team Members. • Experience coaching and providing feedback to Team Members, a plus. • Bilingual in Spanish a plus. • Excellent written, verbal, and interpersonal communication skills. • Proficient in Microsoft Word, Excel, and PowerPoint. • Strong guest service skills and attention to detail. • Strong relationship building. • Excellent time/project management and organizational skills with ability to handle multiple projects. • Must be a self-starter and able to adjust to change. • Ability to work a flexible schedule to accommodate company and Team Members' needs.