Department Programs Technician

Department Programs Technician

Salary

$41,600.00 - $73,176.00 Annually

Location

Public Safety Training Facility, 1510 N. Church Street, Greensboro NC 27405, NC

Job Type

Active Full-Time

Job Number

05466

Department

Fire

Division

Fire Training

Opening Date

08/07/2026

Closing Date

8/21/2026 11:59 PM Eastern

• Description
• Questions

Description

Be the Connection Behind the Training - Fire Department Programs Technician

The City of Greensboro Fire Department is seeking an organized, customer-focused professional to support the operations of its Fire Training Division. As the Fire Department Programs Technician, you will be the customer point person for the public safety training facility, supporting recruitment processes, records, communications, and administrative operations to run smoothly. This is an opportunity to work in a fast-paced public safety environment where your attention to detail and ability to connect with people directly will contribute to the success of firefighters and the department.

About the Department:

The Greensboro Fire Department is dedicated to protecting lives, property, and the community through emergency response, fire prevention, training, education, and preparedness. The Fire Training Division plays a critical role in preparing firefighters and recruits to meet the demands of the profession through academies, continuing education, skills development, and professional training.

Compensation and Benefits:

Estimated Hiring Salary Range: $41,600.00 - $53,806.00 Full Salary Range: $41,600.00 - $73,176.00 Annually

Benefits:

The City of Greensboro offers an outstanding benefits package that supports your well-being.

Learn more Here

Work Schedule:

Monday-Friday 8:00 am - 5:00 pm

Why You'll Love Working With Us:

• Make an impact: Support the training and development of the professionals who protect Greensboro every day.
• Every day is different: Balance facility scheduling, customer service, records management, and administrative responsibilities.
• Work with people: Interact with firefighters, recruits, applicants, instructors, City employees, partner agencies, and members of the public.
• Build valuable skills: Gain experience with recruitment systems, training databases, travel administration, records management, and public-sector operations.
• Be part of a mission-driven team: Your work directly supports public safety and the Citys commitment to serving the community.

About the Role:

The Fire Department Programs Technician provides administrative and logistical support for the Fire Department Training Division and serves as a primary point of contact for the Training Center. This position requires someone who can manage competing priorities, protect confidential information, communicate effectively, and provide dependable service in a busy environment. This job is Non-Exempt and is subject to the overtime provisions of the Fair Labor Standards Act (FLSA).

Key responsibilities include:

• Serving as a primary administrative contact for employees, recruits, applicants, instructors, visitors, and callers.
• Maintaining accurate training records, attendance, and training information in departmental systems.
• Supporting firefighter recruitment by monitoring applicant activity and preparing communications through the Citys Applicant Tracking System (ATS).
• Coordinating logistics and communications for Firefighter Ability Tests (FFATs), interviews, background appointments, and other recruitment activities.
• Preparing reports, correspondence, agendas, forms, meeting materials, and other departmental documents.
• Coordinating classroom schedules, room setup, meeting coordination, and other training events.
• Coordinating departmental travel requests and reimbursements, ensuring timely and accurate processing within City policies and approved budgets.
• Maintaining confidential personnel, applicant, and training information with accuracy and discretion.
• Responding to inquiries and providing professional customer service to internal and external customers.
• Commitment to accuracy and attention to detail; advanced written and verbal communication, organizational, and interpersonal skills.

The ideal candidate is organized, dependable, detail-oriented, and comfortable working with people at all levels. The ability to manage multiple deadlines, learn departmental systems, protect sensitive information, and adapt to changing priorities will be essential to success in this role.

Your Potential Career Path:

This position provides a strong foundation for advancement in public-sector administration, human resources, training, and program coordination career growth opportunities.

Call to Action:

If you are an organized professional who enjoys helping people, coordinating details, and supporting a mission that matters, we encourage you to apply. Bring your administrative expertise to the Greensboro Fire Department and help prepare the people who protect our community every day.

Qualifications

Minimum Qualifications:

• High School Diploma/GED with 2+ years of progressively responsible administrative support (e.g., training program coordination, human resources support, records management) experience.
• Proficiency with Microsoft Office 365 applications, including Outlook, Word, Excel, PowerPoint, and Teams.
• Experience coordinating training facilities, meeting spaces, classroom scheduling, or large-scale training/facility events.
• Experience utilizing HR Information Systems or comparable software for maintaining data records, tracking, and/or generating reports

Preferred Qualifications:

• Associate degree or higher in Business Administration, Public Administration, Office Administration, Human Resources, or a related field.
• Experience using a public-sector Applicant Tracking System (NeoGov, Munis Applicant Tracking, PeopleAdmin, Workday, JobAps) or related ATS systems
• 2+ years of administrative support experience working in Municipal Public Safety, Fire Service, Law Enforcement, or Emergency Services
• Experience with municipal travel coordination, public sector procurement processes, and expense documentation.
• Experience supporting recruitment, hiring, onboarding, or training operations.
• Flexibility to adapt to changing program initiatives and organizational priorities.

01

What is your highest level of Education? Please select Not Applicable if you do not possess a high school diploma or GED.

• Not Applicable
• High School Diploma / GED
• Some College
• Associates Degree
• Bachelors Degree
• Masters Degree

02

Do you have an Associates Degree or higher in Business Administration, Public Administration, Office Administration, Human Resources, or a related field? Education, Certifications, and/or Licenses are subject to verification for the position

• Yes
• No

03

How many years of progressively responsible administrative support experience (e.g., training program coordination, human resources support, records management) do you possess? Human Resources will not process incomplete answers. You must also clearly state your experience in your employment applications Employment / Work History section.

• No experience
• Less than 1 year experience
• 1 years experience, but less than 3 years experience
• 3 years experience, but less than 5 years experience
• 5 years experience, but less than 7 years experience
• 7 years experience, but less than 10 years experience
• 10 or more years experience

04

In your own words Clearly give an example (company name, job title at the time, duties, etc.) of your progressively responsible administrative support experience (e.g., training program coordination, human resources support, records management). • If you have no experience, please type "Not Applicable" or "N/A." • Applications with "See Resume" are considered incomplete and will be given no further consideration. Human Resources will not process incomplete answers. • You must also clearly state your experience in your employment applications Employment / Work History section.

05

This position requires experience with Microsoft Office 365 applications. Please select your level of skill that applies.

• No experience
• Basic
• Intermediate
• Advanced
• Subject Matter Expert

06

Do you have experience coordinating training facilities, meeting spaces, classroom scheduling, or large-scale training/facility events? Experience must also be reflected in the duties/work section of the application.

• Yes
• No

07

Clearly give an example (company name, position title at the time, duties) of your experience coordinating training facilities, meeting spaces, classroom scheduling, or large-scale training/facility events. Human Resources will not process incomplete answers. You must also clearly state your experience in your employment applications Employment / Work History section.

08

Do you have experience utilizing HR Information Systems or comparable software for maintaining data records, tracking, and/or generating reports? Experience must also be reflected in the duties/work section of the application.

• Yes
• No

09

Clearly give an example (company name, job title at the time, duties) of your experience utilizing HR Information Systems or comparable software for maintaining data records, tracking, and/or generating reports. If "No experience," please type "Not Applicable" or N/A in the designated area. Incomplete answers will not be processed; experience must also be clearly stated in the Employment / Work History section of your employment application.

10

Clearly give an example (company name, job title at the time, duties) where you had to adapt to changing program initiatives and organizational priorities. What was your biggest personal challenge, and what was the outcome? If "No experience," please type "Not Applicable" or N/A in the designated area. Incomplete answers will not be processed; experience must also be clearly stated in the Employment / Work History section of your employment application.

11

How many years of experience do you have working with HR related software (e.g., using a public/private sector Applicant Tracking System (NeoGov, Munis Applicant Tracking, PeopleAdmin, Workday, JobAps) or related ATS systems If "No experience," please type "Not Applicable" or N/A in the designated area. Incomplete answers will not be processed, experience must also be clearly stated in the Employment / Work history section of your employment application.

• No experience
• Less than 1 year experience
• 1 year experience; but less than 3 years experience
• 3 years experience; but less than 5 years experience
• 5 years experience; but less than 7 years experience
• 7 years experience, but less than 9 years experience
• 9 or more years experience

12

Clearly describe (company name, job title at the time, duties in the system) working with HR related ATS software (e.g., using a public/private sector Applicant Tracking System (NeoGov, Munis Applicant Tracking, PeopleAdmin, Workday, JobAps) or related ATS systems. If "No experience," please type "Not Applicable" or N/A in the designated area. Incomplete answers will not be processed; experience must also be clearly stated in the Employment / Work History section of your employment application.

13

How many years of administrative support experience do you possess working in Municipal Public Safety, Fire Service, Law Enforcement, or Emergency Services? Experience must also be clearly stated in the Employment / Work history section of your employment application)

• No experience
• Less than 1 year experience
• 1 years experience, but less than 3 years experience
• 3 years experience, but less than 5 years experience
• 5 years experience, but less than 7 years experience
• 7 years experience, but less than 10 years experience
• 10 or more years experience

14

Clearly describe (company name, job title at the time) your administrative support experience you possess working in Municipal Public Safety, Fire Service, Law Enforcement, or Emergency Services. If "No experience," please type "Not Applicable" or N/A in the designated area. Incomplete answers will not be processed; experience must also be clearly stated in the Employment / Work History section of your employment application.

15

Do you have experience with municipal travel coordination, public sector procurement processes, and expense documentation? Experience must also be reflected in the duties/work section of the application.

• Yes
• No

16

Clearly describe an example of your experience (company name, job title at the time, duties) with municipal travel coordination, public sector procurement processes, and expense documentation. If "No experience," please type "Not Applicable" or N/A in the designated area. Incomplete answers will not be processed; experience must also be clearly stated in the Employment / Work History section of your employment application.

17

Do you have experience supporting recruitment, hiring, onboarding, or training operations?. Human Resources will not process incomplete answers. You must also clearly state your experience in the Employment / Work history section of your employment application.

• Yes
• No

18

Clearly give an example (company name, job title at the time, duties) of your experience supporting recruitment, hiring, onboarding, or training operations. If "No experience," please type "Not Applicable" or N/A in the designated area. Incomplete answers will not be processed; experience must also be clearly stated in the Employment / Work History section of your employment application.

19

I understand that all Required Competencies, Work history and Credentials and Education must appear on the application in the Education and Work Experience sections of the application form to receive consideration during the selection process. Resumes will not be accepted in lieu of completing the application, "See Attached Resume or an Embedded Text Resume" will be considered incomplete and will not be processed.

• I understand

Required Question

Employer City of Greensboro

Address 300 West Washington Street

Greensboro, North Carolina, 27401

Website http://www.greensboro-nc.gov