Department of Transportation and Public Works Operations Officer

Minimum Qualifications

Bachelors degree. One year of experience in contract administration or budget preparation and monitoring is required. Additional experience in contract administration or budget preparation and monitoring may substitute for the required education in a year for year basis.

Recruitment Notes

Employees in this position will assist the Division Chief oversee day-to-day paratransit operations; attend meetings and outreach events; ensure adherence to federal, state, and local regulations, including the Americans with Disabilities Act (ADA) and other relevant policies; communicate information with internal staff and external entities; prepare legislative items; and work closely with local emergency organizations to maintain established emergency and communication evacuations plans are appropriate. Other relevant duties include conducting data-based performance evaluations of vendors to maintain high service standards; overseeing team collecting and analyzing service data, (i.e., ridership, on-time performance, and customer satisfaction metrics); preparing technical presentations, reports and analysis; participating in RFI, RFP and contract procurement; developing and implementing procedures to improve service efficiency, reliability, and safety, including data-based quality assurance procedures for inquiry and complaints investigations, conclusion and resolutions.