Department of Aging -Office Assistant - Home Team Program

Department of Aging -Office Assistant - Home Team Program

Salary

$36,398.00 - $41,873.00 Annually

Location

Towson, MD

Job Type

MERIT

Job Number

01.600 07-26

Department

AGING

Opening Date

07/09/2026

Closing Date

Continuous

• Description
• Benefits
• Questions

A vacancy exists in the Home Team Program of the Division of Community Services in the Department of Aging for an Office Assistant.

Pay Schedule I, Grade 19, Regular Schedule: 35 hours per week.

About the Department of Aging

The Baltimore County Department of Aging strengthens lives by connecting individuals to community resources, programs, and services. The Home Team Program connects older adults with volunteers who support their emotional and physical well-being. This position provides clerical support to the Home Team program and interacts with older adults, volunteers, and agency staff.

This job announcement may close at any time with little or no notice. Applicants are advised to apply promptly.

A list of eligible applicants will be established based on the examination as outlined below.

Current and future vacancies occurring in this class may be filled from the list of eligible applicants.

All interested candidates must apply at this time.

List all promotions and changes in job duties due to reclassification as separate work experience on your application. Applicants must include the dates of the promotions and reclassifications.

Note: Failure to complete all fields of the "Work Experience" section of the application will result in your application not being considered. A resume will not be considered in determining your qualifications for a position. Applicants selected for an interview may provide a resume at that time.

You must attach your transcript(s)/degree(s) and professional license(s)/certification(s) to your application. Unofficial copies are acceptable.

Failure to submit proof of professional licenses, certifications, and Education will result in your application not being considered. Proof of professional licenses, certifications, and/or education must be submitted with each application.

Examples of Duties

Job Purpose

Under general supervision, performs comprehensive clerical and routine administrative duties to ensure the efficient operation of an office or coordinates a major function within a County agency or bureau.

Essential Job Duties

• Provide general clerical assistance to the program
• Assist with the Home Team Program Operations
• Assist with the volunteer and client vetting process
• Assist with Data Entry

Examples of Other Duties

• Uses automated office systems, such as a computer, to prepare a variety of emails, memos, and other material from a draft or specific instructions.
• Accesses databases to establish, retrieve, review, update, track, and revise a variety of office records.
• Responds to inquiries of a routine nature regarding County, department, and/or program policies in person, by telephone, or by regular or electronic mail.
• Collects information regarding more complex inquiries and refers to appropriate staff for follow-up as necessary.
• Operates office machinery, such as photocopiers, calculators, telephones, scanners, and printers.
• Performs other related duties as required.

NOTE: The duties and responsibilities listed above are for the purpose of determining a common set of minimum qualifications for this position. This may not include all of the essential job functions of this position. This position may not be required to perform all of the essential job duties listed.

Qualifications

Education and Experience

Possession of a high school diploma or an appropriate equivalent plus one year of typing, word processing, or secretarial experience.

(Additional experience as described in the essential duties may be substituted on a year-for-year basis for the required education. Additional education may be substituted on a year-for-year basis for the required experience.)

Knowledge, Skills, and Abilities (Entry Level)

• Knowledge of modern office methods and procedures, including filing systems.
• Knowledge of spelling, grammar, and arithmetic.
• Knowledge of MS Office, database management, and spreadsheet software packages.
• Knowledge of guidelines regarding eligibility for our programs.
• Ability to compose simple letters and memos.
• Ability to communicate effectively.
• Ability to work independently and make decisions with accuracy and attention to detail.
• Ability to follow County and departmental rules and regulations.
• Ability to respond appropriately to inquiries from the public.
• Ability to maintain client confidentiality
• Ability to establish and maintain positive relationships with clients, volunteers, and community partners.
• Ability to effectively triage information from callers and email recipients.

Licenses and Certificates

Some positions within this classification may require possession of a valid drivers license equivalent to a Non-Commercial, Class C Maryland drivers license at the time of appointment.

Proof of Licenses, Certifications, and Education

Applicants are required to submit proof of education to meet the positions minimum qualifications. Diplomas or Transcripts must show the applicants major field of study. Copies and unofficial transcripts are acceptable.

Possession of a valid drivers license equivalent to a Non-Commercial, Class C Maryland drivers license is required at the time of appointment.

Failure to submit proof of professional Licenses, Certifications, and Education will result in your application not being considered. Proof of professional licenses, certifications, and/or education must be submitted with each application.

Proof of Degree Equivalency

Applicants who have obtained a degree from outside the United States of America are required to submit degree equivalence documentation from World Education Services, Inc. (www.WES.org )

Mail or deliver documents to:

ATTN: Office Assistant - (Aging)

Office of Human Resources

Baltimore County Government

308 Allegheny Ave.

Towson, MD 21204

You must attach your transcript(s)/degree(s) and professional license(s)/certification(s) to your application. Unofficial copies are acceptable.

EXAMINATION PROCEDURE

Applicants will be qualified based on an evaluation of their training and experience, as stated in their application, including answers to the supplemental questions. Applicants must clearly and completely state the dates and duties of their past and present experience for evaluation purposes.

Conditions of Employment

Physical and Environmental Conditions

The work of these positions is essentially sedentary, with occasional walking/or lifting, and other restricted physical activities.

Some employees in this classification may be required to work overtime with little or no advance notice. Some positions may be designated as Emergency/Essential.

Possession of a valid drivers license equivalent to a Non-Commercial, Class C Maryland drivers license may be required at the time of appointment.

Employment Background Investigation

Applicants selected for employment with Baltimore County must successfully complete an employment background investigation, including, but not limited to, criminal background, education, and fingerprinting checks.

Employment Benefits for Full-Time, Merit or Classified Employees

Baltimore County General Government offers the following benefits to full-time,merit or classified employees. Some benefits vary for sworn employees of the Police and Fire Departments. New employees are eligible for benefits upon hire, unless noted otherwise.

Equal Opportunity Employer

Baltimore County is an equal opportunity employer and encourages minority, female and disabled applicants.

Smoke free workplace

All Baltimore County offices are smoke free.

Drug free workplace

Baltimore County provides a drug free workplace. Prospective employees are required to submit to urinalysis drug testing as part of the pre-employment physical examination.

Salary

Annual Salary review - Step increases may be granted on anniversary date based on satisfactory job performance

General Increases - Cost of living increases and adjustments may be granted as legislated.

Longevity Increases - In accordance with the specific pay schedule, a full-time merit or classified employee may receive a longevity increase, equivalent to one step, upon completion of a certain number of years of classified service with the County.

Employee Assistance Program

Our Employee Assistance Program provides confidential and professional assessment and referral assistance for employees and eligible dependents in the household who are experiencing personal problems that may be affecting work performance, job satisfaction, or overall quality of life.

Health Insurance

Health Insurance benefits elected become effective the first day of the month following the date of hire if the employee has completed online enrollment prior to that date. New employees must enroll within thirty (30) calendar days of hire. Plans offered include:

Medical, Prescription, Dental and Vision insurance.

Flexible Spending Accounts

Opportunity to set aside pre-tax dollars, through payroll deduction, for eligible unreimbursed medical care expenses and/or dependent care costs.

Life Insurance

Employees may elect basic term life insurance for themselves equal to one time the employees annual salary, rounded to the next higher $1,000. Employees contribute a portion of the premium through monthly payroll deductions. The County also offers an Additional/Employee paid Life Insurance plan with coverage up to $100,000.

Retirement

Employees are required to participate in the Baltimore County Employees Retirement System (ERS), with very limited exceptions.

Paid Leave

Paid benefits listed below vary depending upon the Classification.

Sick Leave

Vacation Leave

Personal Leave

Holidays

Bereavement Leave

Jury Leave

Military Leave

Baltimore County Employees Federal Credit Union

Membership in Baltimore County Employees Federal Credit Union offers a full range of savings programs, loans, checking, direct deposit, payroll deduction, savings bonds, and other financial services.

Direct Deposit

Payroll through direct deposit to the financial institution selected by employee is required.

Educational Assistance

70 to 80 percent tuition reimbursement following successful completion of pre-approved courses related to position. Amount of reimbursement and fiscal year dollar limitations vary with bargaining group.

Deferred Compensation

Nationwide Retirement Solutions offers a 457 retirement plan allowing for payroll contributions of tax deferred dollars to investment options of your choice.

Disclaimer

This is only a summary of benefits and policies in Baltimore County. Any benefit or policy may be changed at any time at the discretion of the administration. This summary does not constitute an express or implied contract, nor does it constitute a guarantee that your employment relationship will continue for any specified period of time or end only under certain conditions.

01

The purpose of the supplemental questions listed below is to evaluate your experience and education further to determine your eligibility for this job classification. Answer each question accurately and thoroughly. To be considered for this position, the experience you indicate in your responses to the supplemental questions must also be described, in detail, in the Work History/Experience section of this application. Questions with text answers require you to include the name of the employer/organization and dates of the specific experience.

• I have read and acknowledge the above instructions.

02

Are you currently a merit (full-time), non-merit (part-time), or temporary employee of the Baltimore County General Government? Employees of Baltimore County Public Schools, Baltimore County Public Library, Baltimore Countys court systems, or Baltimore County Community College, and employees of temporary services used by the County are not considered employees of the Baltimore County General Government.

• Yes
• No

03

Select the work experience and or training from the list below that qualify you for the Office Assistant position. Select all that apply.

• Administrative Assistant/ Specialist/Coordinator
• Account Clerk
• Data Entry Operator/Clerk
• Customer Service Coordinator/Specialist
• Executive Assistant/Secretary
• Human Resources Assistant/Liaison
• Legal Assistant/Secretary
• Medical Billing Assistant/Clerk
• Medical Secretary
• Office Clerk/Support
• Office Coordinator/Manager
• Program Assistant/Coordinator
• Receptionist/Front Office Coordinator
• Secretary
• Shop Clerk
• Typist/Word Processing
• Other
• Not Applicable. I do not have any of the above work experience and or training.

04

Are you willing to work in a position that requires travel between work sites using your personal transportation? A mileage allowance, set by Baltimore County Policy, shall be paid to County employees who use their privately-owned vehicles for official County travel necessary to carry out the required or authorized duties of their positions. Possession of a valid drivers license equivalent to a Non-Commercial, Class C Maryland drivers license is required at the time of appointment. Are you willing and able to accept these conditions of employment?

• Yes
• No

05

This position requires a high school diploma or its equivalent plus one year of typing, word processing, or secretarial experience. Choose the option that best describes your combination of education and experience. Failure to submit proof of Education may result in your application not being considered.

• High school or an appropriate equivalent plus one (1) year of experience in typing, word processing, or secretarial experience.
• Associates degree in any field.
• Bachelors degree in any field.
• Masters degree in any field.
• I do not possess any of the combinations of education and experience listed above.

06

Provide specific examples of your experience with office administration or clerical duties, such as typing, word processing, and secretarial tasks. Include the employer(s) and date(s) you performed these duties. Be certain that this experience is also described, in detail, in the Work History/Experience section of this application. If you do not have experience with office administration or clerical duties, respond by entering N/A.

07

If you are substituting education for any of the required experience, you must submit your proof of education to meet the minimum qualifications for the position. Failure to submit Proof of Education may result in your application not being considered.

• I have read and acknowledge the above instructions and attached my proof of education.

08

Do you have professional experience working with and interacting with older adults or people with disabilities?

• Yes
• No

09

If you answered "Yes" to the above question, provide specific example(s) of the professional experience you have working with and interacting with older adults or people with disabilities. Include the employer(s) and date(s) you performed these duties. Be certain that this experience is also described, in detail, in the Work History/Experience section of this application. If you answered "No", respond by entering N/A to this question.

10

Customer Service: Many positions require working with clients or customers, either on the telephone or in person. Choose the answer that best describes your experience.

• I have customer service experience working with customers/clients in person.
• I have customer service experience working with clients over the telephone.
• I have customer service experience working with customers both in person and on the telephone.
• I have limited experience working with customers/clients in person or on the telephone.

11

Software: Select the software and/or other systems with which you have specific education and/or experience. Select all that apply.

• Microsoft Windows
• Microsoft Word
• Microsoft Excel
• Microsoft PowerPoint
• Microsoft Publisher
• Adobe Office Suite
• FaxCom Software
• SharePoint Application(s)
• MySeniorCenter
• SurveyMonkey
• Wellsky Software
• Virtual Meeting Platforms
• Workday Application(s)
• Not applicable: No experience with the software applications described above.

12

Spreadsheets: Select the choice that best describes your experience using MS Excel or other spreadsheet software.

• Create & modify spreadsheets, create & modify formulas, format spreadsheets, and enter & update data.
• Modify formulas, format spreadsheets, enter & update data in existing spreadsheets.
• Enter or update data in existing spreadsheets.
• No experience using spreadsheet software.

13

Word Processing: Select the option that best describes your experience using Microsoft Word or other word processing software.

• Create, format, modify, merge, track changes to, and print text documents, outlines, tables, charts, labels, envelopes, forms, and other documents.
• Create, format, modify, and print letters and other text documents.
• No experience using word processing software.

14

Microsoft Word: How would you describe your level of experience using Microsoft Word?

• I am an advanced user.
• I am an intermediate user.
• I am a beginner user.
• I do not have any experience using Microsoft Word.

15

Databases: Select the option that best describes your level of experience using databases.

• Entering data, monitoring data accuracy, and running reports in databases
• Entering data and monitoring data accuracy in databases
• Entering data in databases
• I have no experience working with databases.

16

Email/Calendar: Select the choice that best describes your experience using Outlook or other e-mail/calendar software.

• Maintain calendars for multiple users; schedule appointments and meetings; create, send, and receive email with attachments; reserve meeting rooms or other spaces.
• Schedule appointments and meetings; create, send, and receive email correspondence with attachments; reserve meeting room facilities or space
• Create, send, and receive email with attachments; reserve meeting rooms or other spaces.
• Create, send, and receive email correspondence.
• Reserves meeting room facilities or space.
• Not Applicable. No experience as described above.

17

Internet: Select the choice that best describes your experience using the Internet.

• Research topics: Download image files, save text, and create/post correspondence,
• Research topics: Download image files and save text.
• Not Applicable: No experience as described above.

18

I understand I am responsible for maintaining the accuracy of my contact information, including my street address, e-mail address, and contact telephone numbers. My failure to maintain accurate contact information may result in me not receiving information regarding this job announcement and/or may result in me not being further considered for this employment opportunity. To update this information, visit www.governmentjobs.com, click on the "career seekers" link, and then follow the prompts.

• I have read and understand the above instructions. * Required Question

Required Question

Employer Baltimore County

Address 308 Allegheny Avenue

Towson, Maryland, 21204

Phone 410-887-3135

Website http://www.baltimorecountymd.gov