Department Manager - Hardware

Department Manager

About : Dutch  Country

Hardware Inc

We are a family owned company currently operating two Ace Hardware stores.  Dutch Country Hardware

Inc. in Myerstown, PA, and Mountain View Supply in Hamburg, PA.

General Summary

The Department Manager manages their specific department, and may serve as a closing or opening manager. 

Cross-training in other departments is paramount to being a successful department manager. 

Essential Duties & Responsibilities

Include the following. Other duties may be assigned.

Customer Service

•               Provide positive representation of store.Proactively assist customers in solving problems.
•               Greet customers entering and throughout the store. Thank customers when finished and
• when they are leaving the store.
•               Provide a friendly, outgoing demeanor; work well with customers as well as associates.Ensure all calls and pages are answered promptly, courteously and effectively.
•               Handle customer complaints. Work to resolve problems with the customer and have
• store’s best interest taken into consideration.
•               Possess excellent product knowledge and knowledge of store layout and location of
• products.

  Store Operations

•               Ensure a positive, professional and safe work environment for all associates.Supervise the “general operations” of the store, particularly in the absence of the Store

  Manager and Assistant Manager.

•               May be responsible for opening and closing the store.Communicate issues to the appropriate Store Support Center department with Store Manager

  approval.

•               Assist with daily maintenance, orderliness and cleanliness of the sales floor, stock
• room and outdoor merchandise areas.
•               Ensure that weekly price changes and label updates are completed timely and
• accurately.
•               Perform all other duties as assigned.

  Inventory & Merchandising

  Assist to ensure receiving, checking in and stocking of merchandise adheres to best

  practices and Standard Operating Procedures.

•               Responsible for maintenance of department back stock levels.Assist to ensure that cycle counts are completed timely and accurately.
•               Assist in ordering and maintaining desirable product inventory levels to ensure
• in-stocks and store profitability.
•               Execute merchandise resets in assigned departmentEnsure all signage is current
•               Assist in presenting a clean and orderly sales floor, including end caps and
• promotional and incremental merchandising.

  Hiring & Training of Associates

•               Assist in training of all associates.

  Leadership

  Manage all aspects of store operations in the absence of the Store Manager and

  Assistant Manager.

•               Lead by example; be approachable by all associates and customers.Participate in store meetings.
•               Communicate any merchandising, cost control or sales idea to the Store Manager or Assistant
• Manager for follow up.
•               Prepare and challenge yourself for future advancement.

  Other Essential Requirements

  Education

  High School or GED equivalent. 

• Completion of NHRA Advanced Course in

  Hardware Retailing recommended.

  Experience

  Previous retail management experience preferred. Hardware

  experience preferred.

  Physical Demands

  Standing, walking, lifting (up to 80lbs) and climbing.

  Work schedule

  • 8 hour shift
  • Weekend availability
  • Monday to Friday

  Supplemental pay

  • Bonus pay

  Benefits

  • Flexible schedule
  • Paid time off
  • Health insurance
  • Dental insurance
  • Vision insurance
  • Life insurance
  • Disability insurance
  • 401(k) matching
  • Employee discount