Riccobene Associates Family Dentistry is looking for a full-time Treatment Coordinator to join our Mount Pleasant office! This is a role for someone who loves connecting with people, has a knack for finances and problem-solving, and takes pride in helping patients feel confident about their dental care journey.
About the Role
As our Treatment Coordinator, you'll be part educator, part advocate, and part financial guide - helping patients understand their treatment plans, feel comfortable with their options, and move forward with confidence. You'll be a key link between clinical care and the business side of the practice, all while delivering the warm, efficient experience our patients count on.
What You'll Do
- Sit down with patients to understand their oral health history, concerns, and goals
- Walk patients through their treatment plan, answering questions and addressing concerns
- Help patients prioritize treatment and map out a plan for scheduling and payment
- Build genuine trust and rapport with every patient
- Lead financial consultations for new patients and whenever a new treatment plan is presented
- Manage payment options and policies that uphold the practice's financial integrity
- Educate patients on their dental benefits and how they apply to treatment
- Handle insurance billing, payment posting, and claim estimations
- Track dental benefit accounts receivable and follow up on claims to keep payments on time
- Connect patients with outside financing options and explain how they work
- Monitor patient account balances and support the practice's collections process
- Welcome new patients to the practice - reviewing health history, explaining the doctor's exam, and highlighting what makes the practice special
- Greet and check patients in and out before and after treatment
- Answer incoming calls - new patient inquiries, emergencies, scheduling, records requests, and follow-ups
- Pitch in on general office duties as needed