Dental Treatment Coordinator - Advancement opportunity

Dental Treatment Coordinator - Advancement opportunity 

About the Role Our busy and growing dental practice is seeking a self-motivated, organized Treatment Coordinator to join our front desk team
. In this role, you will be key to helping patients understand their care, presenting treatment plans, guiding financial options, and driving case acceptance to support the growth of our practice
.

• Pay Rate: $26.00 – $32.00 / hour

• Bonus Structure: Opportunities to earn monthly production/collection bonuses and incentive pay based on performance metrics
  

• Job Type: Full-time, In-Office
  

• Schedule:

  • Monday – Wednesday: 8:00 AM – 5:00 PM
    

  • Thursday: 8:00 AM – 3:00 PM
    

Key Responsibilities

Treatment Presentation & Case Acceptance

• Educate patients on recommended dental treatments, oral health benefits, and risks of delaying care in a clear, non-pushy manner
  .

• Present treatment costs, navigate insurance benefits, handle financial objections, and arrange payment options to secure patient commitment
  .

• Guide patients through financing options and collect payments/copays accurately according to office protocols
  .

Front Office & Patient Experience

• Greet patients, manage check-in/check-out, and maintain a welcoming, high-quality patient experience
  .

• Answer incoming calls, perform insurance verifications, and schedule appointments to optimize provider calendars and patient flow
  .

• Collaborate with clinicians and the Office Manager to resolve operational issues and support practice growth initiatives
  .

• Cross-train to assist with broader front-office duties as needed
  .

Key Performance Metrics

• Achieve a patient treatment acceptance rate of 75% or higher
  .

• Maintain a monthly collection rate of 95%+ on patient balances and copays
  .

Requirements & Qualifications

Required:

• 2+ years of experience in the dental field
  .

• Proven experience in dental treatment planning, case presentation, and insurance verification/estimation
  .

• Strong background in customer service, front office multitasking, and patient scheduling
  .

• Ability to sit, stand, walk, and occasionally lift/move up to 10 pounds
  .

Preferred:

• Knowledge of dental terminology, procedures, and ethical practice standards
  .

• Proficiency with practice management software, preferably Open Dental
  .

• Experience with Microsoft Office Suite (Word, Excel, PowerPoint, Teams)
  .

• Strong math skills, detail orientation, and clear interpersonal communication
  .

Benefits

• Competitive compensation ($26–$32/hr) with bonus/incentive opportunities
  

• Paid Time Off (PTO) and Paid Holidays
  

• Group Health Insurance & Dental Care
  

• 401(k) with employer match
  

• Continuing Education support & Uniform allowance
  

• Positive, modern, and team-oriented work environment