One Community Health is seeking a patient-focused Dental Referral Coordinator to join our team.
The Dental Referral Coordinator plays an essential role in ensuring patients receive timely access to dental specialty services by coordinating referrals, communicating with patients and providers, verifying insurance coverage, and maintaining accurate patient records.
This position provides administrative and coordination support to our dental and Health Information Management (HIM) teams. The ideal candidate is a strong communicator who thrives in a fast-paced healthcare environment, enjoys problem-solving, and is committed to providing compassionate, culturally responsive patient care. This position is full-time Monday through Friday and may require travel between health center location in Oregon.
Minimum Qualifications:
- Qualified or Certified Interpreter Certification (or working toward and obtain within 6 months of hire date to meet state health authority standards)
- High school graduate or GED.
- Minimum two (2) years of clerical, reception, administrative or secretarial experience in a medical/dental setting or healthcare insurance organization, or high-volume office environment; or a combination of equivalent education and work experience .
- Willingness to travel for events and between clinic locations, as needed
- Able to communicate in person, in writing, and by phone with sensitivity demonstrating respect and professionalism
- Ability to understand, apply, and maintain compliance with HIPAA, privacy and confidentiality requirements, and other applicable laws, regulations, and organizational policies.
- Proficient computer skills, including use of Microsoft Office applications: Word, Excel, and Outlook.
- Knowledge of medical terminology and preferred additional knowledge of dental terminology.
- Able to work with high initiative, energy and effectiveness in a fast-paced environment reacting and remaining calm and effective in high pressure and emergency situations
- Able to work in a team environment, to work independently, and/or be self-directed.
- Specific knowledge in customer service and workplace safety
- Successful relationship management skills involving multidisciplinary teams in a diverse, multicultural environment
- Able to work effectively in an operation that expects and promotes teamwork and have demonstrated ability to work with ambiguity
- Able to inspire trust and confidence, and communicate effectively with internal and external audiences
Preferred Qualifications:
- Knowledge of dental charts and x-rays
- Knowledge of professional interpretation and translation standards.
- Experience working in a dental clinic
- Experience using Epic EHR or similar electronic health record.
- Experience providing medical interpretation and translation in a health care/dental setting
- Experience working with low income, multi-ethnic populations
Benefits:
- Medical, Dental & Vision Insurance
- Life, Long-Term Disability, Accident, & Critical Illness Insurance
- Empower Retirement 401k
- 200 hours of Paid Time Off (PTO)
- Not including six (6) paid holidays
- Employee Assistance Program (EAP)
- Life Mart- Employee Discounts
- Employee Wellness Events & Team Challenges
- Local Gym Membership Discounts
Compensation:
- Hourly/Non-Exempt: Starting at $22.00-$22.75 per hour, increases based on clinic experience and certifications.
- Bilingual Differential: Additionally, we offer $0.75 per hour as compensation for bilingual proficiency in both English and Spanish.