Benefits:- Bonus based on performance
- Competitive salary
- Health insurance
- Paid time off
- Training & development
About the Role:Schaeflen Management LLC is seeking a reliable, motivated Dental Practice Reception/Appointment Coordinator to turn patient inquiries and follow-ups into scheduled appointments at our Springfield, PA practice. The right candidate communicates confidently, follows through consistently, and is driven to exceed appointment, service, and patient-experience expectations. If you enjoy connecting with people, overcoming scheduling objections, and keeping a busy dental schedule full, we want to hear from you!
Responsibilities:· Respond promptly and professionally to phone, online, and referral inquiries, with the goal of converting each qualified lead into a scheduled appointment
· Make proactive outbound calls and send follow-up messages to prospective, overdue, and unscheduled patients
· Confidently explain services, treatment recommendations, financing options, and the value of timely care to encourage appointment and case acceptance
· Maintain a full, productive schedule by tracking open opportunities, filling cancellations, confirming appointments, and reducing no-shows
· Consistently meet or exceed appointment-setting, follow-up, retention, and patient service expectations
· Manage front desk operations, including patient check-in/check-out, billing, financing, collections, and phone inquiries
· Document every patient interaction accurately in the practice management system and complete all promised follow-ups on time
· Collaborate with clinical and administrative team members to provide a seamless, positive patient experience
Requirements:· Demonstrated success in inside sales, appointment setting, patient scheduling, or customer service, with a proven ability to convert inquiries into commitments
· Reliable and accountable, with consistent attendance, punctuality, follow-through, and attention to detail
· Self-motivated, goal-oriented, and energized by meeting or exceeding performance expectations
· Confident communicator who can build trust, handle objections, and ask for the appointment
· Persistent and professional in follow-up without losing a patient-first approach
· Able to multitask, stay organized, and manage a high volume of calls and scheduling activity in a fast-paced environment
· Prior dental office, medical front desk, or healthcare administration experience is a plus
· Familiarity with dental practice management software such as Dentrix, Eaglesoft, or a similar platform is preferred
· Knowledge of dental treatment coordination is a plus
About Us:Schaeflen Management LLC is a dental practice management company dedicated to delivering exceptional patient care and operational excellence across its practices. Our team is passionate about creating a welcoming environment where both patients and employees feel valued. We invest