Dental Practice Lead

Key Leadership Responsibilities

Team Leadership & Development

• Serve as the day-to-day leader of the practice and team
• Set expectations and hold team members accountable for performance
• Lead daily huddles and regular staff meetings
• Coach, train, onboard, and develop team members
• Help create a positive, professional, and collaborative culture
• Partner with the Area Manager on performance reviews, employee development, and staffing needs
• Manage staff scheduling, PTO requests, call-offs, and coverage
• Identify workflow or performance concerns and help implement solutions

Practice Performance & Financial Management

• Take ownership of the practice’s production and collection goals
• Monitor key practice metrics, including production, collections, hygiene performance, treatment acceptance, and appointment failures
• Oversee accounts receivable and collection efforts
• Process payroll and monitor timekeeping accuracy
• Ensure accurate end-of-day reconciliation and deposits
• Identify opportunities to improve practice efficiency and performance

Practice Operations

• Oversee daily office operations and ensure responsibilities are completed accurately and on time
• Maintain appropriate staffing levels and efficient scheduling
• Partner with the Operations Team and Area Manager on facility, vendor, and operational needs
• Support providers and clinical staff to maintain efficient patient flow
• Ensure the team consistently delivers an excellent patient experience

Front Office Oversight

• Provide leadership and direction to front office functions
• Oversee scheduling, patient communication, treatment coordination, insurance processes, collections, and financial arrangements
• Step in to support front-office responsibilities when needed while maintaining focus on leading the overall practice

Management Qualifications

• Dental practice management or dental office leadership experience strongly preferred
• Demonstrated experience leading, coaching, and holding employees accountable
• Strong understanding of dental practice operations and workflow
• Experience monitoring production, collections, KPIs, and practice performance
• Experience with staff scheduling, payroll/timekeeping, training, and performance management
• Working knowledge of dental insurance, treatment coordination, accounts receivable, and collections
• Ability to address employee and operational issues professionally and confidently
• Strong decision-making, problem-solving, and organizational skills
• Excellent leadership and communication skills
• Ability to balance team leadership, patient experience, and financial performance
• Dental practice management software experience
• High school diploma or equivalent required