Dental Patient Care Coordinator (Receptionist)

About Healthy Connections

Healthy Connections is a Federally-Qualified Health Center providing medical, dental, and behavioral health services to communities across Western and Central Arkansas for more than 25 years. Guided by our pillars of Community, Compassion, and Excellence, we focus on access, quality, and patient-centered care. Our dental teams play a critical role in ensuring patients receive timely, coordinated oral healthcare in a welcoming, professional environment.

Position Overview

Healthy Connections is seeking a Dental Patient Care Coordinator (PCC) to join the front office team at our Hot Springs Dental Clinic. This role is essential to daily dental operations, serving as the first and last point of contact for patients while supporting efficient clinic flow, accurate documentation, and a positive patient experience.

The Dental Patient Care Coordinator is responsible for patient check-in and check-out, appointment scheduling, insurance verification, payment processing, and coordination with dental providers and staff. This is a fast-paced, patient-facing role that requires strong organizational skills, attention to detail, and the ability to manage multiple priorities throughout the day. Complete training is provided, and experience in dental or healthcare front-office settings is strongly preferred. Opportunities for growth are available for individuals who demonstrate reliability, initiative, and strong performance.

Key Responsibilities

Patient Relations

• Serve as the primary point of contact for patients upon arrival and for walk-in traffic.
• Ensure required documentation is complete and accurate for each visit.
• Verify and maintain current insurance information.
• Check patients out following visits, collect payments, and schedule follow-up appointments according to patient and provider preferences.
• Maintain accurate check-out times and communicate patient readiness to providers.
• Support a positive, professional patient experience at every interaction.

Administrative & Front Office Support

• Optimize schedule flow by checking in patients and entering demographic information promptly and accurately.
• Verify insurance coverage, including Medicaid eligibility, prior to services being rendered.
• Manage appointment scheduling, demographic verification, prescription refill assistance, and medical record requests as needed.
• Handle cash, checks, and payment transactions and complete daily reconciliation reports.
• Maintain adequate front office staffing during peak times to support patient volume and provider schedules.
• Maintain inventory of front office supplies and ensure a clean, organized reception area.

Team Support & Collaboration

• Participate in meetings, trainings, and in-services provided by the Center.
• Support Patient-Centered Medical Home (PCMH), Meaningful Use, and other organizational initiatives.
• Collaborate with dental providers, hygienists, and support staff to maintain efficient clinic operations.
• Develop positive working relationships with other departments and community partners.

Qualifications

• High school diploma or equivalent required.
• Bilingual (Spanish) skills preferred but not required.
• Working knowledge of Microsoft Office and electronic practice management systems.
• Strong organizational, communication, and customer service skills.
• Ability to prioritize tasks, manage time effectively, and problem-solve independently.
• Ability to maintain confidentiality and professionalism at all times.
• Ability to establish and maintain respectful working relationships with patients and staff.
• Willingness to travel to other locations or meetings as needed.

Work Schedule & Conditions

• Full-time position; minimum of 40 hours per week.
• Fast-paced dental clinic environment with frequent interruptions and patient interaction.
• Requires standing, walking, bending, reaching, and lifting up to 50 pounds as needed.
• OSHA high-risk position with required safety, infection control, and blood-borne pathogen training.

Benefits

• Competitive hourly pay.
• Comprehensive benefits package including health, dental, and life insurance.
• 401(k) retirement plan with 3% company match.
• Paid time off and holidays.
• Discounted medical and dental services for employees.

Equal Opportunity and Civil Rights Statement

Healthy Connections, Inc. is an Equal Opportunity Employer and Provider.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other characteristic protected by federal, state, or local laws.

If you wish to file a Civil Rights program complaint of discrimination, complete the USDA Program Discrimination Complaint Form, found online at http://www.ascr.usda.gov/complaintfilingcust.html, or at any USDA office, or call (866) 632-9992 to request the form. You may also write a letter containing all required information and send it to:

U.S. Department of Agriculture, Director, Office of Adjudication,

1400 Independence Ave., S.W., Washington, D.C. 20250-9410,

Fax: (202) 690-7442 or email at program.intake@usda.gov.