Overview
We are looking for a Dental Office Manager to join our team! Multi-Specialty
As a Dental Office Manager, you will lead the office in day-to-day operations in support of the doctors and office staff to help develop the practice while providing an exceptional patient experience.
Responsibilities
Key Responsibilities - Multi-Specialty Practice Management Experience
- Patient Experience & Revenue Cycle Management: Deliver an exceptional patient experience by addressing patient concerns, educating patients on treatment options, verifying insurance eligibility and benefits, and driving patient collections and payment accountability.
- P&L Ownership & Business Performance: Assume full ownership of practice profit and loss (P&L), regularly analyze financial and operational performance, monitor key performance indicators (KPIs), and develop strategies to improve profitability, revenue growth, and overall practice performance.
- Collections & Revenue Growth: Drive collections performance by improving point-of-service collections, reducing outstanding patient balances, strengthening insurance reimbursement follow-up, and partnering with billing teams to minimize accounts receivable and revenue leakage.
- Multi-Specialty Practice Operations: Oversee daily operations across multiple specialties, ensuring efficient scheduling, optimal provider utilization, effective patient flow, and consistent execution of operational priorities.
- Team Leadership & Collaboration: Partner closely with providers, clinical teams, and administrative staff to communicate goals, establish clear work assignments, improve accountability, and promote a high-performing, patient-centered culture.
- Strategic Marketing & Patient Acquisition: Lead local marketing and community outreach initiatives to increase brand awareness, generate new patient opportunities, strengthen referral relationships, and support sustainable practice growth.
- Compliance & Risk Management: Ensure adherence to applicable healthcare regulations, patient privacy requirements, and health and safety standards while maintaining operational policies and quality standards.
- Performance Improvement & Accountability: Establish measurable goals for revenue, collections, profitability, patient experience, and operational efficiency; review results regularly and implement corrective action plans when needed.
- Travel & Professional Development: Travel as required to support multi-location operations, attend training, collaborate with leadership, and execute business priorities.
Benefits for FT Employees
- Healthcare Benefits (Medical, Dental, Vision)
- Paid time Off
- 401(k)
- Employee Assistance Program
Qualifications
Qualifications
- Minimum of high school diploma or equivalent required; bachelor's degree preferred
- 2+ years of leadership/management experience, dental experience preferred
- Strong communication and customer service skills to deliver an exceptional experience
- Proven leadership abilities, relationship building skills and team motivation
- Experience owning P&L
- Driving collections
- Excellent multi-tasking and organizational skills
Western Dental Services, Inc. and all relevant affiliates are Equal Opportunity Employers.