About the Role: Who We’re Looking For
We are looking for an exceptional Office Manager / Operations Leader to take ownership of the day-to-day operations of our busy pediatric dental practice.
Dental experience is a major plus, but it is not required. We are open to an outstanding operations leader or medical/healthcare office manager who has the leadership ability, urgency, and organizational skills to run a fast-paced practice.
Our ideal candidate:
- Fluent in Spanish and English — REQUIRED
- Has strong leadership and people-management skills
- Takes ownership, solves problems, and follows through without needing constant direction
- Is highly organized, proactive, and comfortable managing a fast-paced operation
- Can hold a team accountable while building a positive culture
- Is comfortable with numbers, KPIs, scheduling, collections, and operational goals
- Is hands-on and willing to jump in wherever needed
- Communicates confidently with patients, parents, employees, and ownership
- Has dental or medical practice management experience preferred, but not required
Most importantly: We are looking for a high-energy, accountable operator who can take charge of an office, lead a team, and get things done. If you are an exceptional manager who loves creating order, solving problems, and driving results, we want to meet you.
Responsibilities:
- Oversee daily front office operations including scheduling, patient check-in/check-out, and workflow management
- Manage billing, insurance verification, claims submission, and accounts receivable
- Recruit, train, and supervise administrative dental office staff
- Ensure a positive patient experience by resolving concerns and maintaining high service standards
- Monitor key practice metrics and generate reports to support practice growth
- Maintain compliance with HIPAA regulations and dental office policies
- Coordinate with dental providers to optimize scheduling and patient flow
ABOUT US
Founded over 36 years ago, our practice offers both pediatric dentistry and orthodontic services.
At Casa Smiles, it’s a team effort with one shared goal: creating and preserving healthy habits from a very young age through adolescence. Our doctors have been specially trained to work with children and understand the unique needs of young patients. Plus, having an orthodontist working alongside a pediatric dentist makes it easier to catch issues early on and plan ahead.
OUR MISSION: We provide children with quality dental care in a warm and welcoming environment, while instilling life-long habits to ensure healthy teeth and gums.