Dental Office Business Assistant- Referral Relations Coordinator

Job Details Req ID: 137333 Supported Practice: Metro Dentalcare Category: Business Assistant Location: 14344 Burnhaven Dr, Burnsville, MN 55306 Salary: $18.00 - $25.75 per hour Position Summary: Business AssistantMetro Dentalcare Specialty in Burnsville, MN is looking for a Referral Relations Coordinator (Business Assistant) to join our team. Why Heartland Dental?Heartland Dental believes that to provide exceptional lifetime care for patients, we must hire and grow team members who will support the business and clinical needs of each supported dental office and foster a strong team building culture. As a Business Assistant, you'll work in an environment that encourages learning, team cohesion, and puts patients first. Supporting our front office as a Business Assistant, you'll be surrounded by camaraderie and partnership - where patients come first, and continuous learning is encouraged! Hard-working and motivated, the successful candidate will bring a passion for helping our team provide the best patient care to the communities they serve.Heartland Dental was recently recognized by Newsweek for two awards: America's Greatest Workplaces and America's Greatest Workplaces for Diversity in 2024. These prestigious honors come after the organization was reviewed among 1.5 million large and mid-sized companies in a nationwide study and achieved a 5-star rating for both awards. More about the role:Referral Relations and Relationship DevelopmentBuild and maintain positive, professional relationships with referring doctors and their office teams.Maintain accurate referring doctor and office files, including office preferences and communication details.Develop and maintain a strategic referral outreach plan based on referral volume, production, and practice needs.Maintain an annual marketing and outreach calendar to ensure consistent engagement throughout the year.Plan and coordinate visits to referring offices, including food and gift deliveries, to strengthen relationships and demonstrate appreciation.Organize and coordinate referral partner activities, including lunch-and-learns, doctor meet-and-greets, contests, educational events, and holiday initiatives.Schedule and coordinate lunches and other opportunities for doctors to connect with referring providers.Maintain regular communication with referring office team members to strengthen partnerships and support a positive referral experience.Identify opportunities to improve referral engagement, increase referral volume, and support practice growth.Social Media and Digital Content ManagementDevelop and coordinate engaging social media content that promotes the practices, highlights services, celebrates team accomplishments, and supports community and referral partner engagement.Generate ideas for original content, including educational posts, blog articles, videos, graphics, infographics, and other digital marketing materials.Coordinate with internal marketing partners to develop content that supports practice goals and reaches relevant audiences.Create and maintain a content calendar to support consistent, timely social media and digital communications.Ensure content is accurate, professional, engaging, and aligned with approved brand standards and practice messaging.Coordinate content development, review, and delivery to ensure projects are completed on time.Evaluate content formats and distribution channels to identify opportunities to improve audience engagement and marketing effectiveness.Support approved marketing campaigns and digital initiatives that increase practice awareness and reinforce relationships with referring doctors and their teams.Marketing Administration and Performance TrackingMaintain organized marketing records, referral office information, and outreach resources.Coordinate delivery routes and conduct regular visits to referring offices as needed.Track marketing and outreach expenses using the designated marketing budget tools.Monitor referral volume and production trends to help identify opportunities for growth and relationship development.Maintain and update referral volume and production reports and program strategy trackers, sharing completed reports with supported specialists by the 10th of each month.Prepare for and participate in collaborative meetings with the doctors and Practice Manager to review referral relations strategies, marketing activities, and practice needs.Keep supported specialists informed of approved outreach plans, marketing initiatives, and results.Assist with additional projects and responsibilities as assigned. What You'll Gain Competitive benefits including health insurance, retirement savings plans, six paid holidays, and PTO (paid time off)Front loaded education and training, providing you the opportunity to develop to your full potentialOpportunity to be a part of a secure company with 20+ years of industry leading experience that provides a stable career with unlimited growth potentialAccess to on-demand Daily Pay About Metro DentalcareMetro Dentalcare Burnsville Specialty, like each Heartland Dental supported office, is unique to the community and the patients they serve. Join a 6 person team that thrives on collaboration, communication, and community $22-28/hourSchedule:Monday - Thursday or Tuesday - Friday 8:00 a.m. - 5:00 p.m.We are conveniently located off of Burnhaven Drive and 143rd Street West across from the Burnsville Center! Minimum Qualifications Strong interpersonal and relationship-building skills, with an outgoing, friendly, and professional approach.Excellent verbal and written communication skills, including the ability to communicate effectively with doctors, office teams, and internal partners.Strong organizational and time-management skills, with the ability to manage multiple projects, priorities, and deadlines.Creativity and an interest in developing engaging social media content and marketing materials.Familiarity with social media platforms and digital content planning; experience creating or managing business social media content is preferred.Ability to work independently, take initiative, and follow projects through to completion.Strong attention to detail and commitment to producing accurate, high-quality work.Basic computer skills, including email, word processing, spreadsheets, and internet-based applications.Basic arithmetic skills and the ability to maintain and interpret simple reports and marketing metrics.Familiarity with dental terminology and dental practice operations is preferred.Knowledge of local geography and the ability to plan efficient travel routes.Reliable transportation and the ability to travel regularly between referring offices.Flexibility to occasionally participate in outreach activities or events outside standard business hours.Experience working in a fast-paced and customer-centric environmentThe position will have access to minimum PHI necessary for performing job-related functions; regular HIPAA training, aligning with the specific role and responsibilities, will be required; and the individual will need to protect PHI and maintain data safeguards. Preferred Experience 1+ years of experience in a dental or medical setting 1+ years of experience with insurance billing and accounts receivable Dentrix or other dental software experience Marketing background or social media experience Physical Requirements:Ability to perform essential duties satisfactorily with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties of the positionProlonged periods sitting at a desk and working on a computerMust be able to lift up to 15 pounds at timesAvailability to attend virtual training sessions (or in-person) periodically throughout the yearAs part of our commitment to maintaining a safe and healthy environment for both team members and patients, a tuberculosis (TB) test is required for all new hires in dental office positions. This is a standard requirement for dental office roles and must be completed prior to starting employment. The test will be arranged during the pre-employment process, and any necessary guidance or paperwork will be provided. Not applicable in state of FL & TN. Who is Heartland Dental?Heartland Dental is the nation\''s largest dental support organization, providing non-clinical administrative support services to more than 3,000 supported doctors across 39 states and the District of Columbia in over 1,800 dental offices. Each Heartland Dental supported office is unique to the community and the patients they serve. Supported doctors are the leaders of their practice and retain clinical autonomy. All Heartland Dental supported doctors are united by a common goal: delivering the highest quality dental care and experiences to the communities they serve. At Heartland Dental, we're committed to living our core values which promote diversity and inclusion. We provide all employees and applicants for employment the protections of federal, state, and local laws affording equal opportunity in employment.