Communication Skills, Customer Support/Service, Dental Insurance, Detail Oriented, Insurance, Insurance Claims, Medical Billing, Medical Records, Multitasking, Organizational Skills, Preferred Provider Organization (PPO), Process Management, Record Keeping, Treatment Plan
Job Summary: We are seeking an experienced and detail-oriented Dental Insurance & Scheduling Coordinator to join our dental practice. This position plays a key role in managing insurance processes and maintaining an efficient, well-organized patient schedule. Prior dental front office experience is required.
Key Responsibilities:
Verify dental insurance eligibility, benefits, and limitations
Submit, track, and follow up on insurance claims and pre-authorizations
Clearly explain insurance benefits and estimated patient portions
Schedule patients according to treatment plans and provider availability
Optimize daily schedules to support efficient patient flow
Confirm appointments and manage cancellations and reschedules
Maintain accurate patient records in the practice management system
Collaborate with clinical and administrative teams to ensure smooth operations
Respond to patient billing and insurance inquiries professionally
Qualifications:
Minimum of 2 years of dental front office experience required
Strong working knowledge of dental insurance (PPO preferred)
Experience with claims and pre-authorizations
Knowledge of Dentrix Ascend is a plus
Strong organizational and multitasking skills
Excellent communication and customer service abilities
Reliable, professional, and detail-oriented
What We Offer:
Competitive hourly pay based on experience
Stable, supportive team environment
Opportunity for long-term growth within the practice
Dental benefits and additional incentives (practice-specific)