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Dental Insurance coordinator

KPD

  • Kannapolis, NC
  • 23 days ago
  • Full-time

Highlights

Study the most frequently used insurance plans to understand the various nuances to communicate with patients more effectively; document insurance information on the patient chart for quick reference. Identify patients in the daily schedule who are a financial concern, note payment problems on the patient charts, and arrange a conference with them either before or at the appointment.

Numbers & Facts

LocationKannapolis, NC
Job TypeFull-time

Description

Benefits:
  • 401(k)
  • 401(k) matching
  • Bonus based on performance
  • Competitive salary
  • Health insurance
  • Opportunity for advancement
  • Paid time off
  • Profit sharing
  • Training & development

  • Study the most frequently used insurance plans to understand the various nuances to communicate with patients more effectively; document insurance information on the patient chart for quick reference
  • Process and submit insurance claims daily, including secondary insurance billing
  • Post all payments
  • Monitor and follow-up on outstanding claims
  • Note patient names and the amount they owe so collection over-the-counter can take place during the day
  • Identify patients in the daily schedule who are a financial concern, note payment problems on the patient charts, and arrange a conference with them either before or at the appointment
  • Record all financial discussions with patients on the chart and enter information into the computer
  • Secure a signed financial treatment plan from each patient for diagnosed treatment(s)
  • Contact patients who have not kept their financial agreement within a 5-day grace period to collect payment per the financial plan
  • Prepare and mail patient statements each month on a regular billing cycle
  • Make collection calls
  • Solidify the financial agreement with the patient, such as payment amount and schedule
  • Follow through with correspondence regarding collection when unable to contact the patient on the telephone
  • Prepare and send uncollected accounts to collections or small claims court with employer approval, and follow through as needed. Represent employer in small claims court, if necessary
  • Monitor patients who have been turned over to a collection agency
  • Send information as requested by insurance companies: x-rays, charting, narratives, and other documentation for processing the claim when applicable
  • Provide insurance predetermination documentation to patients, contact the patient to make financial arrangements, and schedule treatment
  • Correspond with insurance companies; resolve payment delays, requests for additional information, or treatments that have been denied coverage
  • Handle all inquiries concerning insurance daily

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