Dental Front Office Clerk

Dental Front Office Clerk

Connect Health + Wellness is seeking candidates for a full-time Dental Front Office Clerk.

Connect Health + Wellness is committed to providing primary health, dental and integrated behavioral health services at our Federally Qualified Health Centers and Dental sites by promoting health, reducing health risk factors and increasing access to medical and dental services, primarily for the uninsured and underserved within our service area. Additionally, we offer chronic disease self-management, medication assistance, and care coordination services.

Position Summary: This is a customer service position. The Dental Front Office Clerk is frequently the initial point of contact for patients and the last person to interact with our patients as they leave the Dental Clinic. Therefore, it is important that this person has a very pleasant disposition and can communicate well with a wide range of people.

This person performs various front office administrative activities for a fast-paced Dental Clinic Center to ensure smooth operations, excellent patient relations and the highest levels of service quality and professionalism. He or she interacts with patients, patients’ families, medical providers and others regarding patient-related matters.

This position requires a person who can work independently and carry out assignments with minimal instruction. This position demands adherence to prescribed routines, maintaining records and data entry with a high level of confidentiality, accuracy and speed. This person will work with other clinic staff in a Patient Centered Medical Home environment that values teamwork and relentlessly pursues the highest levels of quality care for our patients.

ESSENTIAL FUNCTIONS OF THE POSITION

1. Works in the Dental front office area greeting and registering patients and answering questions. Answers incoming telephone calls, takes and relays messages to appropriate Dental Clinic staff.
2. Screens patients and visitors.
3. Inputs and updates patient demographic information in an Electronic Medical Record (EMR) with a high degree of accuracy.
4. Is responsible for making sure that all new patients complete all necessary Health Center paperwork (helping them as needed).
5. Verifies patient’s insurances at each visit. Ensures that all insurance information is documented and that a copy of the card(s) is scanned into the EMR. Documents coverage verification in the EMR. Helps patients change the PCP shown on insurance cards as needed.
6. Checks sliding scale/fee status at each visit. Notifies patients when updated information is required, gets that updated information and then documents the updates in the EMR. Requests and receives proof of income, enters into EMR and notifies patient of discount.
7. Makes and reschedules patient appointments.
8. Assists with calling patients with appointment reminders.
9. Accepts payments from patients. Maintains an accurate cash drawer.
10. Assists patients in completing medical/dental record requests. Faxes requests to other facilities and/or Providers as needed.
11. Scans patient documents into the EMR and forwards them to the Provider(s) as needed.
12. Prints the Health Center schedule from the EMR for the following day at the end of each business day (in case of a power outage or an IT problem that makes the EMR inaccessible).
13. Rotates scheduled work hours with other front office staff to open and close the Clinic.
14. Adheres to the Policies and Procedures of Connect Health + Wellness.
15. Develops and uses good organizational, analytical, numerical, and reasoning skills.
16. Participates in training(s) opportunities to improve patient care including, but not limited to, proactively addressing the needs of patients and families in this community, cultural competency, effective communication, OSHA, HIPAA and EHR.
17. Process in-office requests for medical records.
18. Responds to Patient Portal messages as needed and appropriate.
19. Manages the electronic fax inbox, sorting and processing all received faxes in a timely manner.
20. Other duties as may be assigned from time-to-time by your supervisor that are consistent with the Mission of the organization and intent of this position.

Benefits:

• Paid Holidays (8)
• Paid Time Off (160 hours)
• Simple IRA Plan (with company match)
• Medical, Dental and Vision Insurance
• Life Insurance provided by employer
• Short-term and Long-term Disability coverage provided by employer
• Other voluntary plans available
• No night or weekend work