Dental and Business Assistant (Full-time)White River Dental, a Cherry Tree Dental Office | Burlington, WI
White River Dental, a Cherry Tree Dental Office, has a great opportunity for a motivated individual to join our team!
Cherry Tree Dental is changing the face of group dentistry, and we are committed to our dentists, clinical staff, and support team by providing a positive company culture rooted with an unparalleled team synergy. We value and invest in our employees by offering professional growth opportunities, competitive compensation and benefits with a work-life blend.Why You’ll Love Working Here:
- Competitive compensation
- Health Insurance - significant employer contributions towards monthly premiums
- Dental Insurance (employer-paid)
- Vision Insurance
- Basic life & long-term disability insurance (employer-paid)
- 401(k) with employer contribution
- Up to 3 weeks of PTO in your first year
- Paid holidays
- Continuing education opportunities
- Employee referral bonus program
- A supportive, team-oriented environment
What you'll do:
As a Dental and Business Assistant you will work to enhance the daily operations of the clinic by providing excellent care and communication to our patients.Dental Assistant Responsibilities:
- Prepares, sterilizes, disinfects, and maintains dental equipment, instruments, and supplies
- Collects and records patient health histories and x-rays
- Ensures patient comfort during dental procedures
- Completes charting of treatment information in the patients' dental notes from the doctor as directed
- Assist doctor in management of medical and dental emergencies
- Delivers postoperative and general oral care instructions to patient
- Maintains infection control procedures, patient privacy, and professional interactions with patients and staff
- Assist administrative team with customer service functions
Patient Relations & Front Office Responsibilities:
- Greet and welcome patients in a warm, positive, and professional manner.
- Handle patient records confidentially and respectfully, adhering to all HIPAA privacy standards.
- Answer phones courteously using excellent customer service skills; relay messages accurately.
- Promptly respond to voicemails, emails, and texts from patients.
- Provide clear instructions, directions, and thorough answers to patient questions.
- Schedule patient appointments and maintain an organized daily schedule.
- Create and manage new patient accounts in the Practice Management System.
- Verify patient insurance coverage and benefits.
- Coordinate communication and workflow between front office and clinical staff.
- Manage unscheduled treatment plans and recall lists.
- Place appointment reminder calls, texts, or emails.
- Maintain a clean, welcoming, and organized front reception area.
- Assist in coordinating temporary staffing coverage as needed.
- Review treatment plans with patients and explain treatment and payment options.
Education and Experience:
- High school diploma or equivalent
- Previous experience as a Dental Assistant with front desk knowledge/insurance
- Completion of an accredited Dental Assisting Program or dental assistant experience required
- Previous customer service or office experience
- Proficiency or the ability to become proficient within 90 days in dental terminology and dental software for charting, treatment planning, clinical notes, etc.
- Strong verbal and written communication skills
- Foster a positive attitude and be a team player
Patient Care Hours:Monday 9:00 a.m. to 6:00 p.m.Tuesday 8:00 a.m. to 5:00 p.m.Wednesday 7:00 a.m. to 4:30 p.m.Thursday 7:00 a.m. to 4:30 p.m.Why Burlington?Burlington offers small-town charm with big-city convenience. Located between Milwaukee and Chicago, it’s known for its scenic parks, vibrant downtown, and family-friendly atmosphere. Residents enjoy outdoor recreation, local festivals, and a strong sense of community with an affordable cost of living and easy access to major metro areas.
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