Job Title: Deltek Vantagepoint Application Support Specialist
Location: 100% Remote
Duration: 3-month contract with possibility to extend.
Schedule: 40 hours/week, PST, 8-5 (core hours 9-4) and may taper off into 20 hours per week.
Required Skills:
- Hands-on experience with Deltek Vantagepoint.
- Front-line application support and troubleshooting.
- Experience managing incoming support requests through a ticketing system.
- User account management, access permissions, and backend configuration support.
- Ability to analyze recurring issues and maintain support documentation.
- Strong problem-solving skills, attention to detail, and ability to work independently.
- SQL experience is a plus but not required.
Work Description:
We are seeking a detail-oriented Deltek Vantagepoint Application Support Specialist to provide front-line support for day-to-day Deltek issues. This individual will monitor incoming support tickets, troubleshoot user questions, manage account access and permissions, and assist with routine system maintenance.
Day-to-Day Responsibilities:
- Monitor and respond to incoming Deltek Vantagepoint support tickets.
- Troubleshoot basic user issues and answer day-to-day system questions.
- Create, update, activate, and deactivate user accounts.
- Process approved user access, security, and permission changes.
- Support employee onboarding and offboarding within Deltek.
- Maintain employee records, including supervisor, office, and organizational changes.
- Assist employees with timesheet, expense, project access, charge code, and approval routing issues.
- Perform routine data maintenance and correct inaccurate or incomplete records.
- Document ticket resolutions and identify recurring issues.
- Create and maintain SOPs and knowledge-base documentation.
- Escalate complex configuration, financial, integration, security, or system issues to the appropriate system owners.