Join Our Team as Director of Housekeeping!
The Director of Housekeeping provides strategic and operational leadership for all housekeeping functions, including guest rooms, public areas, laundry operations, and back-of-house spaces. This role is responsible for maintaining exceptional cleanliness standards, driving guest satisfaction, developing high-performing teams, managing labor and departmental resources, and ensuring compliance with safety and operational standards. Through effective leadership and collaboration, the Director of Housekeeping plays a critical role in protecting the hotels reputation, enhancing the guest experience, and achieving overall business objectives.
KEY SKILLS/RESPONSIBILITIES
- Housekeeping Operations Management: Lead all housekeeping functions, including guest rooms, public spaces, laundry operations, and back-of-house areas. Establish operational standards, monitor execution, and ensure cleanliness, consistency, and efficiency across all areas of responsibility.
- Quality Assurance & Guest Experience: Drive service excellence by ensuring the hotel consistently delivers a clean, safe, and welcoming environment for guests. Monitor quality standards, guest feedback, special requests, and property appearance to support guest satisfaction and brand performance.
- Workforce Leadership & Team Development: Provide leadership, coaching, performance management, and development for housekeeping managers and associates. Foster accountability, engagement, and continuous improvement while building a strong leadership pipeline within the department.
- Labor, Inventory & Financial Stewardship: Manage labor costs, scheduling, payroll productivity, inventory controls, purchasing activities, and departmental expenses. Utilize operational and financial data to maximize efficiency while maintaining service and quality standards.
- Safety, Security & Regulatory Compliance: Oversee department compliance with company policies, safety programs, security procedures, key control standards, emergency preparedness requirements, and operational regulations. Promote a culture focused on associate safety, asset protection, and risk mitigation.
- Cross-Department Operations & Property Support: Partner with hotel leadership, engineering, front office, and other departments to ensure seamless operations and consistent service delivery. Support property-wide initiatives, communicate operational priorities, and contribute to overall hotel performance.
EDUCATION & EXPERIENCE
- 5+ years of progressive housekeeping, hotel operations, or related leadership experience.
- Previous experience leading, coaching, and developing management and frontline teams.
- Strong operational, financial, and workforce management skills, including budgeting, labor management, and productivity analysis.
- Knowledge of housekeeping operations, safety practices, service standards, and regulatory compliance requirements.
- Excellent communication, problem-solving, organizational, and decision-making abilities in a fast-paced environment.
- Proficiency with Microsoft Office applications, operational systems, and reporting tools; valid drivers license if required by the property.
After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:
- Now offering Daily Pay! Ask your Recruiter for more details
- Medical, Dental, and Vision Coverage
- Short-Term and Long-Term Disability Income
- Term Life and AD&D Insurance
- Paid Time Off
- Employee Assistance Program
- 401k Retirement Plan
PROPERTY INFORMATION:
Application deadline for Colorado positions: