Work cross-functionally to help facilitate applications and infrastructure changes to pre and production environments using deployment automation tools. Review information and trends to ensure the output of processes is achieving the desired results and the corresponding services are meeting agreed upon service levels.
Numbers & Facts
Location
San Francisco, California
Description
PURPOSE
Work within the constructs of the ITIL Framework to help Information Technology teams exceed service levels by means of process execution and governance
ESSENTIAL DUTIES & RESPONSIBILITIES
Develop, analyze, and manage Application deployment and infrastructure maintenance plans.
Identify dependencies, mitigate risks and scheduling conflicts.
Supervise progress to implementation plan and design a backout strategy.
Work cross-functionally to help facilitate applications and infrastructure changes to pre and production environments using deployment automation tools.
Secure applications checkout resources and facilitate checkouts in controlled environments.
Monitor/police environment changes and ensure stability and quality.
Ensure Compliance with Enterprise Change Management Guidelines, provide guidance to IT Delivery Teams in establishing discipline around Build Delivery and Release process.
Plan, communicate and coordinate database refresh activities for controlled environments
Create and/or maintain process documentation/workflows, knowledge articles and self-service guidance for applicable IT Services
Collect and document business requirements for policy and process improvement, including automation efforts
Facilitate process workflow modeling to collaborate on process and policy improvements, automation capabilities and clearly defined end-to-end use cases
Conduct maturity assessments against the policy/process activities to highlight areas of improvement or concerns
Define, update, deploy and manage standards for multiple processes, to include identification of interdependencies between defined processes desired
Establish and support controls and procedures to review, assess and prioritize these requirements for incorporation into tool and process designs.
Extract reports and provide a high-level analysis of data for review in alignment with supporting ITSM-defined metrics
Review information and trends to ensure the output of processes is achieving the desired results and the corresponding services are meeting agreed upon service levels.
Provide key management reporting of and metrics as they pertain to defined goals and objects and their critical success factors.
Identify and assess issues and risks and bring inconsistencies and problems to the attention of management
Maintain a complete understanding of and adheres to all IT policies and processes
Organize Advisory/Review Board and Council meetings, record meeting decisions, report out on meeting minutes and action items; follow through to completion of action items.
Manage the communication plans within respective management functions
Maintain an up-to-date Master Calendar for respective management functions