Position Summary
The Delivery Team Leader will coordinate the delivery team, ensure timely and accurate deliveries, and maintain the high-quality standards Chick-fil-A is known for. You will also collaborate with various departments to streamline catering processes and enhance customer experience.
Position Type:
- Full-time
- Saturday availability Required
Our Benefits Include:
- A fun work environment where you can positively influence others
- Flexible scheduling (and closed on Sundays)
- Learning first-hand from an experienced Operator and Restaurant Leaders
- Intentional growth and development to help you reach your professional goals
- Free College through University of the Cumberlands (variety of degree programs)
- Scholarship opportunities
- Competitive pay
- Free meal when working
Key Expectations:
Lead and support CFA Colony Square’s Mission and Vision Culture
Lead, train, and support the 3 focus areas of the “winning hearts everyday strategy”: Great Food, Fast + Accurate Service and
Genuine Hospitality
Support and influence the restaurant’s overall operational and financial goals
Work flexible work schedules to support the restaurant’s operations and guest demands
Hold self and team members accountable to the restaurant dress code, break and lunch meal periods, and discount policies
Maintain a positive working relationship and treat all team members with respect while providing them with direction and feedback
Lead, follow-up, and participate in daily/weekly/monthly/quarterly cleaning checklists
Ensure that team members monitor dining room, kitchen and overall facility cleanliness
Ensure that Team Members work at a pace to maintain the restaurant’s established speed of service guidelines
Addresses guests issues that may arise using the HEARD model, consult with your respective director regarding complex issues
Assisting with store operations as necessary - CARES + food item ordering
Will work in either Ridley or Springfield Park store to ensure proper coverage
Be receptive and accountable to feedback and coaching from your respective Operations Lead
Position Specific: CFA Delivery/Catering
Train and manage a team of delivery team members that execute deliveries for both CFA Delivery and Catering Delivery
Execute delivery orders if necessary to support delivery team
Monitor driver performance, provide feedback, and implement performance improvement plans as needed
Collaborate with kitchen and front-of-house teams to maintain a seamless delivery process.
Prioritize exceptional customer service and resolve any delivery-related issues promptly.
Collect and analyze customer feedback to continuously improve the delivery experience.
Implement strategies to enhance customer retention and satisfaction.
Complete the set-up and preparation for each catering order; boxes, utensils, sauces, TMS bags, etc.
Assisting and supporting kitchen staff with pick-up catering orders
When payment is received from delivery drivers, hand to proper management
Ensure catering orders that are ‘to be collected’, tendered upon delivery
Support the delivery of catering orders when needed
Stow all catering related items away upon return to the restaurant
Maintain inventory of catering supplies
Inform the Operations Leads of any errors with catering orders
Coordinate execution of in store catering pick-up orders as necessary
Serve in-store guests when not supporting the BTR (Beyond the Restaurant) Team
Skill Requirements:
. Attention to Detail
. Adaptive to Change
Exceptional Customer Service
Organization
Ability to lift 10-50 lbs
Sense of Urgency
Confidentiality & Discretion of Personnel Matters
Positive Personality
Consistent Communication with each other and Operations Lead
Reading Comprehension
Crisis Prevention and Intervention
Work schedule
- Day shift
- Night shift
- Weekend availability
Benefits
- Flexible schedule
- Employee discount
- Paid training
- Mileage reimbursement
- Other