Join a Team That Values Excellence!
At Ken's Gutters, we believe exceptional customer service
doesn't happen by accident—it happens because every job is delivered
consistently, professionally, and according to well-defined processes.
We're looking for a Delivery Quality Manager to help ensure
every project meets our standards from start to finish. This is a critical
office-based role responsible for monitoring job quality, ensuring Standard
Operating Procedures (SOPs) are followed, identifying issues before they become
problems, and helping our delivery team operate like a well-oiled machine.
If you're highly organized, thrive on structure, enjoy
improving processes, and aren't afraid to hold people accountable, we'd love to
meet you.
About the Role
As the Delivery Quality Manager, you'll oversee the quality
of our job delivery process from an operational perspective. You'll review
completed work, audit processes, monitor compliance with company SOPs, identify
areas for improvement, and work closely with dispatchers, project coordinators,
and field teams to maintain consistently high standards.
Success in this role means ensuring every job is completed
correctly, every process is followed, and any issues are addressed quickly and
professionally.
Key Responsibilities
- Monitor the progress and quality of jobs throughout the
delivery process.
- Ensure company Standard Operating Procedures (SOPs) are
consistently followed.
- Audit completed jobs for quality, documentation, and process
compliance.
- Identify operational issues and work proactively to prevent
recurring problems.
- Coach and correct team members when procedures are not being
followed.
- Collaborate closely with Dispatch, Production, Customer
Service, and Management.
- Maintain accurate records and reports related to delivery
quality.
- Recommend improvements that increase efficiency and
consistency.
- Help ensure an exceptional customer experience on every
project.
What We're Looking For
- Strong organizational and problem-solving skills.
- Excellent attention to detail.
- Confident holding team members accountable in a professional
manner.
- Ability to identify inefficiencies and improve processes.
- Excellent communication and follow-up skills.
- Comfortable working in a fast-paced environment with
multiple priorities.
- Self-motivated, dependable, and highly accountable.
- A mindset focused on continuous improvement rather than
simply completing tasks.
Preferred Experience
- Experience in delivery, dispatch, production coordination,
or field operations.
- Experience in construction, home services, logistics, or a
similar service-based industry.
- Experience working with SOPs, quality control, or
operational audits.
- Comfortable using computer systems, CRMs, scheduling
software, and Microsoft Office.
- Dispatching experience is highly desirable.
Why Join Ken's Gutters?
We're a growing company that believes great operations are
built by great people. You'll have the opportunity to make a real impact by
improving how we deliver our services, helping your teammates succeed, and
ensuring our customers receive an outstanding experience every time.
If you're someone who naturally notices when things could be
done better, enjoys creating order from complexity, and takes pride in
operational excellence, we'd love to hear from you.