Delivery Operations Coordinator

Duration: FTELocation: MN-Minneapolis, PA-Philadelphia, or MO-St. Louis; Hybrid 3-4 days onsite Overview: Turnberry Solutions is a business and technology consulting firm that believes brilliant strategy only matters when paired with excellent execution. Through a deep understanding of each client's challenges and opportunities, we deliver tailored solutions and premium talent for sustainable, meaningful, and fearless growth. With offerings in business excellence, digital design and build, platforms of innovation, and AI, data, and insights, we set the best teams, technologies, and solutions in motion. As a Delivery Operations Coordinator, you will help keep Turnberry's Enterprise Delivery engine running - administering the systems, tracking, and governance our Consulting Delivery Organization relies on to deliver consistently for clients. You will partner across teams to gather requirements on loosely scoped work, maintain the project tracking and documentation that make our delivery repeatable and scalable, and report the KPIs that inform leadership forecasting and decision-making. You will also support pursuit governance and the client win/loss interview cadence, turning what we learn from clients into insight the business can act on. It is a role for someone who brings order to fast-moving work and treats process discipline as the foundation of excellent execution.Responsibilities:Serve as a cross-functional communication liaison - gather requirements and coordinate across teams on work that arrives with limited defined scope, confirming direction and priorities with your managerTrack and report on KPIs and metrics that support leadership decision-making, forecasting, and visibility into business trendsAdminister core CDO systems (SharePoint, Smartsheet, Alchemer, and similar): monitor usage, document and troubleshoot issues, coordinate with IT on upgrades and integrations, maintain system documentation, run periodic access audits, and deliver end-user trainingSet up and maintain solution project tracking - help define milestones and escalation points, and audit progress across the project lifecycleMaintain accurate documentation, templates, and data in shared systems so processes stay consistent and scalableSupport pre-sales/pursuit governance: monitor incoming requests, triage and prioritize against established governance frameworks, and route them to the appropriate ownersCoordinate and facilitate the client win/loss interview cadence, scheduling sessions, and compiling reporting for CDO leadership reviewProvide project-management support on end-to-end initiatives as assigned, including deliverable management, timelines, action logs, and follow-upsContribute to continuous improvement of CDO processes, including process mapping and documenting recommended improvementsQualifications2-5 years of relevant experience in delivery operations, project coordination, PMO support, or business operationsHands-on administration of collaboration and workflow platforms such as SharePoint and Smartsheet, plus survey tools such as Alchemer; comfortable troubleshooting and documenting issuesTrack record of completing assignments with little direction while keeping a manager informed through regular checkpointsExperience tracking and reporting metrics/KPIs, with proficiency in Excel or comparable reporting toolsStrong written and verbal communication, with confident peer-level interaction across teams and growing exposure to leadership audiencesDocumentation discipline and detail orientation - able to maintain templates, trackers, and shared data accurately at scaleAbility to identify simple-to-moderate issues with limited direction, suggest process improvements, and escalate complex issues appropriatelyBachelor's degree or equivalent practical experience; PMP/CAPM, Smartsheet, or Agile certifications a plus The salary range for this role is $50,000 to $75,000 or the hourly equivalent. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, Turnberry Solutions offers benefits such as a comprehensive healthcare package (medical, dental, vision), disability and group term life insurance, health and flexible spending accounts, a utilization bonus, 401(k) with match, flexible time off for salaried employees, parental leave for salaried employees, and flexible work arrangements (all benefits are subject to eligibility requirements). No matter where or when you begin a career with Turnberry, you'll find a far-reaching choice of benefits and incentives. At Turnberry, we are committed to creating a positive and connected work environment for all and are fully invested in and focused on hiring and growing a diverse team of high performers. We believe that uniqueness in ideas, experiences, and backgrounds make us a better Turnberry: Turnberry is an Equal Employment Opportunity employer, and recruits, employs, trains, compensates, and promotes regardless of age, ancestry, family medical or genetic information, gender identity and expression, marital, military, or veteran status; national and ethnic origin; physical or mental disability; political affiliation; pregnancy; race; religion; sex; sexual orientation; and any other protected characteristics. Americans with Disabilities Act (ADA) Turnberry will provide reasonable accommodation with our application process upon request as required to comply with applicable laws. If you have a disability and require accommodation assistance in this application process, please send an email to our Human Resources department at turnberryhr@turnberrysolutions.com.