Delivery Manager

• BMC Remedy Helix and SharePoint experience is a plus.
• Ability to work independently and aggressively track incidents.
• Servant Leadership: Motivated by other's success without seeking credit. Influences decisions through supportive leadership as opposed to management.
• Pragmatism: Addresses problems or difficult situations by focusing on practical approaches.
• Operates successfully in the 'grey' area, demonstrating ownership and providing direction even if it leads to a less-than-ideal outcome.
• Growth Mindset: Open to trying new things that you disagree with. Has the courage to give constructive feedback and embraces the approach of strong opinions weakly held.
• Optimistic: Demonstrates a positive mental attitude. Operates from a place of having confidence in success rather than a fear of failure.
• Strategic Mindset: Understands the whole system, optimizes for effectiveness over efficiency and helps others to see the big picture.
• Trust/Integrity: Builds trust through honesty, reliability, and authenticity. Extends trust to others as a default. Adapts to change and is honest about mistakes. Takes a tough, principled approach even if it's unpopular.
• Resiliency: Seeks to discover new ways of problem solving despite obstacles and setbacks through passion and perseverance.
• Emotional Intelligence: Identifies and manages one's own emotions, as well as the emotions of others. Ability to de-escalate challenging situations and avoid operating in extremes.
• Flexibility/Adaptability: Handles multiple demands, shifting priorities, and rapid change. Adapt strategies and tactics to fit fluid circumstances. Works collaboratively to get things done and owns accountability for the outcome.
• Coaching mindset: Acknowledges people's strengths and accomplishments. Leveraging a foundation of trust can identify areas for improvement and provide real-time feedback and coaching.
• Change Agent: Recognizes the need for change and removes barriers. Promotes and supports new ways of doing work.
• Knows what can and can't control or influence and where to allocate time for each.
• Communication: Listens well; seeks mutual understanding and welcomes the sharing of information fully. Fosters open communication and are receptive to bad news as well as good.
• Conflict Management: Recognizes when conflict arises and applies strategies for engaging and diffusing. Works to reach a favorable outcome through coaching, healthy conflict, and leadership.
• Negotiation: Utilizes experience, business, and leadership acumen to propose options in response to a request for the best possible outcome for all.
• Consultancy: Viewed as a trusted senior advisor with clients. Demonstrates ability to understand business and technical requirements to drive successful delivery outcomes in response to project escalations.
• Strong communication skills (written, verbal, and presentation).

Want to learn more about Solutions Consulting & Engineering? Check us out on our platform: https://www.wwt.com/community/scande/about

Certain states and localities require employers to post a reasonable estimate of salary range. A reasonable estimate of the current base pay range for this position is $135,600.00 to $203,400.00 annually. Actual salary will be based on a variety of factors, including shift, location, experience, skill set, performance, licensure and certification, and business needs. The range for this position in other geographic locations may differ. Certain positions may also be eligible for variable incentive compensation, such as bonuses or commissions, that is not included in the base pay.

The well-being of WWT employees is essential. So, when it comes to our benefits package, WWT has one of the best. We offer the following benefits to all full-time employees:

• Health and Wellbeing: Health, Dental, and Vision Care, Onsite Health Centers, Employee Assistance Program, Wellness program
• Financial Benefits: Competitive pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Tuition Reimbursement
• Paid Time Off: PTO and Sick Leave (starting at 20 days per year) & Holidays (10 per year), Parental Leave, Military Leave, Bereavement
• Additional Perks: Nursing Mothers Benefits, Voluntary Legal, Pet Insurance, Employee Discount Program

We strive to create an environment where all employees are empowered to succeed based on their skills, performance, and dedication. Our goal is to cultivate a culture of belonging that encourages innovation, collaboration, and respect for all team members, ensuring that WWT remains a great place to work for All!

If you have any questions or concerns about this posting, please email taposting@wwt.com.

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