Delivery Manager

1. Client Engagement & Relationship Management

• Serve as the primary on-site liaison between the client and offshore/nearshore teams.

• Build strong stakeholder relationships and ensure high client satisfaction.

• Conduct regular status meetings and provide transparent reporting on progress, risks, and issues.

• Identify opportunities for account growth and upselling services.

2. Delivery Management

• Oversee end-to-end project execution including planning, execution, monitoring, and closure.

• Ensure projects are delivered on time, within scope, and within budget.

• Manage delivery KPIs, SLAs, and quality benchmarks.

• Proactively manage risks, issues, and escalations.

3. Team Leadership & Coordination

• Coordinate with cross-functional teams (development, QA, DevOps, support).

• Facilitate communication between on-site and offshore teams.

• Mentor team members and ensure optimal resource utilization.

• Foster a culture of accountability, collaboration, and continuous improvement.

4. Governance & Compliance

• Ensure adherence to organizational processes and industry best practices.

• Monitor compliance with contractual obligations and regulatory standards. &nbs p;

• Maintain project documentation and reporting frameworks.

5. Financial & Commercial Oversight

• Track project budgets, revenue, and margins.

• Support billing, forecasting, and financial planning activities.

• Identify cost optimization opportunities.

Required Qualifications

• Bachelor's degree in Computer Science, Information Technology, Engineering, or related field.

• 8-15 years of experience in IT services, with at least 3-5 years in a delivery management role.

• Proven experience managing client-facing IT projects on-site.

• Strong understanding of SDLC, Agile, and Waterfall methodologies.

• Excellent communication and stakeholder management skills.

• Strong problem-solving and decision-making abilities.

Preferred Qualifications

• PMP, PRINCE2, or Agile/Scrum certification.

• Experience managing global delivery models (Onsite-Offshore).

• O&G Domain expertise will have added advantage

Key Competencies

• Leadership & Team Management

• Client-Centric Mindset

• &nbs p; Strategic Thinking

• Risk & Issue Management

• Negotiation & Conflict Resolution

• Financial Acumen

Success Metrics

• Client satisfaction scores

• On-time & on-budget delivery

• SLA adherence

• Revenue growth within the account

• Team engagement & retention

Salary Range $ 140,000-$ 180,000 years

TCS Employee Benefits Summary:

Discretionary Annual Incentive.

Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.

Family Support: Maternal & Parental Leaves.

Insurance Options: Auto & Home Insurance, Identity Theft Protection.

Convenience & Professional Growth: Commuter Benefits & Certification & amp; Training Reimburse ment.