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Delivery Manager (Fulltime - Columbus, OH)

K&K Global Talent Solutions Inc.

  • Columbus, OH
  • 11 days ago

    Highlights

    Hire Type - Fulltime (Onsite) Must-Have Skills Strong customer-facing and client relationship management skills. Drive end-to-end service delivery, ensuring SLA, KPI, quality, and timeline adherence.

    Numbers & Facts

    LocationColumbus, OH

    Description

    Job Title - Delivery Manager
    Experience - 8+ years
    Location - Columbus, OH
    Hire Type - Fulltime (Onsite)
    Must-Have Skills
    • Strong customer-facing and client relationship management skills.
    • Proven ability to farm accounts and identify new growth opportunities.
    • Experience managing large-scale IT delivery across multiple portfolios/towers.
    • Strong knowledge of SLA/KPI, governance, risk, and escalation management.
    • Utilities domain experience preferred, including grid, billing, trading, and compliance.
    Key Responsibilities
    • Act as the primary interface between client leadership and TCS.
    • Own overall account satisfaction, delivery health, and client engagement.
    • Drive end-to-end service delivery, ensuring SLA, KPI, quality, and timeline adherence.
    • Manage incident, problem, change, production stability, and business continuity.
    • Understand business priorities and convert requirements into projects, enhancements, and transformation initiatives.
    • Lead weekly operational reviews, PMR/QBRs, and executive governance meetings.
    • Track revenue realization, resource utilization, margins, and commercial performance.
    • Identify new SOW, scope expansion, and account growth opportunities.
    • Manage delivery risks, escalations, critical incidents, and RCA/CAPA.
    • Coordinate onsite and offshore teams and drive continuous improvement, automation, compliance, and innovation.

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