Role: Delivery Manager
Required Skills: Governance Risk & Compliance
Qualification: BACHELOR OF COMPUTER SCIENCE
Experience: 8 - 19 Years
Function: TECHNOLOGY
Apply By: 2026-12-26
Job Description
Must Have Technical/Functional Skills
Roles & Responsibilities
- Strong Customer facing skills
- Enable farming of account and develop growth opportunities
- Client Relationship & Account Ownership
- Act as primary interface between client leadership and TCS
- Build strong relationships with Directors, Business Heads, and Account Stakeholders
- Own overall account satisfaction (CSAT/CSI) and engagement health
- Represent TCS as the face of delivery at onsite
- End-to-End Service Ownership (Across Towers/Portfolios)
- Drive integrated delivery across various portfolios
- Ensure SLA/KPI adherence, quality, and timeliness of deliverables
- Oversee:
Incident / Problem / Change governance
Production stability and business continuity
- Demand Management & Business Alignment
- Understand client business priorities (Utilities domain - grid, billing, trading, compliance)
- Convert business needs into:
Enhancements
Projects
Transformation initiatives
- Work with delivery teams to shape solutions and execution strategy
- Governance & Executive Reporting
- Lead all governance forums:
Weekly operational reviews
Monthly PMR / QBR
Leadership connects
Present:
SLA/KPI performance
Risks & mitigation plans
Improvement roadmap
- Track and ensure closure of actions from governance meetings
- Financial & Commercial Accountability
- Own account-level metrics:
- Revenue realization
Resource utilization
Gross margin
- Identify growth opportunities (new SoW, additional applications scope)
- Support contract renewals, pricing, and commercial discussions
- Risk & Escalation Management
- Identify delivery risks proactively:
- Resource gaps (e.g., onsite bandwidth issues)
SLA/KPI risks
- Manage:
- Client escalations
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Critical incidents with high business impact
- Drive RCA-based corrective and preventive actions
- Onsite-Offshore Coordination
- Ensure seamless coordination between:
- Onsite team (client-facing)
Offshore delivery teams
- Maintain structured cadence:
- Daily ops calls
Weekly service reviews
Leadership connects
- Enable alignment on priorities, risks, and deliverables
- Client Feedback & Continuous Improvement
- Capture structured client feedback and expectations
- Drive:
- Automation and productivity initiatives
Service improvements
Innovation adoption
- Translate feedback into actionable improvement plans
- Compliance & Utilities Domain Governance
- Ensure adherence to:
- Security standards (e.g., NERC/CIP for utilities)
Audit and compliance requirements
- Align delivery with:
- Regulatory standards
Custom er-specific policies
Salary Range: $140,000-$150,000 a year
TCS Employee Benefits Summary:
Discretionary Annual Incentive.
Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
Family Support: Maternal & Parental Leaves.
Insurance Options: Auto & Home Insurance, Identity Theft Protection.
Convenience & Professional Growth: Commuter Benefits & Certification & amp; Training Reimbursement.
Time Off: Vacation, Time Off, Sick Leave & Holidays.
Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.
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