Delivery Manager

Delivery Manager

Location :- Atlanta GA

• Please note, this role is not able to offer visa transfer or sponsorship now or in the future*

Job Summary

Senior Project Manager role in a global organization responsible for managing complex technology and business initiatives using project management portfolio management and delivery management expertise. The role focuses on hybrid work model with day shifts ensuring consistent delivery of high impact solutions that enhance operational efficiency stakeholder satisfaction and long term portfolio value.

Responsibilities

Service Delivery & Operations Management

10+ years of experience in managing multi-geo and multi-tower large technology teams

Lead and manage end-to-end IT service delivery across Cloud and Infrastructure environments.

Ensure adherence to SLA KPI and contractual commitments for service performance.

Oversee daily operations including incident resolution service requests and operational stability.

Establish governance frameworks for operational reporting service reviews and continuous monitoring.

Cloud & Infrastructure Management

Manage cloud operations ensuring availability scalability and performance optimization.

Oversee administration and support of infrastructure components (Cloud Network Database Storage & Backup Compute)

Ensure infrastructure resilience capacity planning and disaster recovery readiness.

Stakeholder Management

Act as the primary point of contact for clients and internal stakeholders.

Conduct periodic service reviews executive reporting and performance discussions.

Build strong relationships and ensure alignment with business objectives.

Effectively manage escalations and ensure timely resolution.

Continuous Improvement & Automation

Identify opportunities for service improvement cost reduction and operational efficiency.

Drive initiatives in Process enhancement Automation implementation Productivity improvement

Promote a culture of continuous improvement within the team.

Team Leadership & Governance

Lead and manage cross-functional technical teams.

Ensure skill development resource planning and performance management.

Define clear roles responsibilities and accountability within the team.

Foster collaboration knowledge sharing and high-performance culture.

Required Experience

Minimum 10+ years of experience in IT Service Delivery with strong exposure to Cloud and Infrastructure operations.

Proven experience managing large-scale enterprise environment

Strong ITIL/ITSM process expertise (Incident Problem Change Management)

Experience with service management tools (ServiceNow & Jira )

Knowledge and experience with Cognizant ATK solutions and implementations

About Cognizant:

Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, bridging the gap between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization's unique context into technology systems that amplify human potential, drive tangible outcomes and keep global enterprises ahead in a fast-changing world. See how at cognizant.ai or @cognizant.

Additional employment information

Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.

Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.

If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email CareersNA2@cognizant.com for roles based in the Americas or CareersIndia2@cognizant.com for roles based in India.