Delivery, Lead Consultant

Delivery, Lead Consultant

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Job#: 8287

Job Description:

DELIVERY - LEAD CONSULTANT, CLOUD AND INFRASTRUCTURE

WHO WE ARE

Everforth Apex Systems is a leading global technology and digital engineering firm dedicated to helping organizations adapt, innovate, and thrive in a world of constant change. Leveraging deep industry insights and proven expertise, we deliver end-to-end solutions that accelerate time-to-value and realize our clients' digital visions across commercial and federal sectors.

Our comprehensive solution portfolio spans AI & data, cloud and infrastructure, digital engineering, customer experience, cybersecurity, enterprise platforms, application development, strategy, transformation, and managed services. Powered by proprietary assets, accelerators, and strong alliances with cutting-edge technology partners-including Adobe, AWS, Microsoft, Salesforce, and more-we turn complexity into progress and measurable business outcomes.

With a presence in over 70 markets across North America, Europe, and India, Everforth Apex Systems innovates alongside our customers, building and deploying tailored artificial intelligence solutions to enhance business value and improve customer experiences. As part of the commercial segment of Everforth, we are committed to driving the next wave of global IT services and digital transformation.

JOB DESCRIPTION

The Delivery - Lead Consultant is responsible for leading complex, customized and comprehensive engagements to ensure project profitability, success, and client satisfaction. These activities include supervisory and management responsibilities for internal teams and project resources. This role is a senior-level customer-facing consulting position responsible for project success and business growth.

Reporting to the Delivery - Practice Director, this position is the senior leader accountable for one of Apex's largest customer success managed services programs: a fully outsourced, fixed-fee technical delivery engagement for a global technology leader. The Engagement Director leads a team of over 70 professionals who deliver customer-facing technical demos, workshops, enablement sessions, and advisory services to the client's largest enterprise customers across cloud, security, AI, and productivity platforms. The client owns the customer relationship; Everforth Apex owns execution. This role owns the full delivery engine (people, performance, SLAs, quality, readiness, and financial results) and serves as the single point of accountability to client executive leadership. We are looking for a leader who has run a complex, outcome-based managed service where highly skilled, customer-facing technical talent is measured on utilization, customer satisfaction, and delivery quality at scale, and who can mature the program by bringing consistent standards, repeatable ways of working, and disciplined execution to every part of the operation.

Client Engagement & Delivery Governance

• Serve as the senior Everforth Apex point of accountability to client directors and executive stakeholders.
• Build trusted relationships with client leaders and account teams; anticipate needs and raise risks early.
• Own demand intake, capacity planning, and engineer-to-engagement matching so the right technical skills are deployed to each customer.
• Own the governance framework, including RACI, escalation matrix, change control, and operational response processes, and ensure it is applied consistently across the program.

SLA Performance, Reporting & Continuous Improvement

• Own program SLAs and KPIs, including billable utilization, customer satisfaction scores, survey response rates, time entry, profile accuracy, and report closeout.
• Build stable, reliable, data-driven reporting and dashboards that give leadership and the client real-time visibility into performance and risk.
• Lead monthly business reviews with client leadership, presenting results, trends, root causes, and get-to-green plans.
• Run structured quality assurance, including delivery audits, peer reviews, and lessons-learned loops, to raise the standard of every engagement.
• Continuously mature the program by assessing operational maturity, closing process gaps, and using automation and AI-enabled tools to reduce manual effort and surface

Project Delivery, Financial & Risk Management

• Lead the client and Everforth Apex through the Project Kick-off (Launch) process and EDRM review. Ensure quality and accuracy of project workflows and operating procedures related to all aspects of the project. Coordinate global delivery efforts to ensure team members take ownership of the relevant tasks and expectations.
• Manage the day-to-day program and project delivery and Project Team resources from origination to completion, including partner resources and multi-national team members. Accountable for staffing planning, selection, hiring, project onboarding, performance management, general employee relations, corrective action, and offboarding in close collaboration with Talent Strategy, Account Leadership, practitioners, and delivery resources.
• Manage client expectations and related client communications, usually in conjunction with internal client leadership team. Provide detailed tracking of Tasks and Deliverables associated with assigned projects. Complete and submit project deliverables and milestones and obtain client acceptance, ensuring quality and timeliness.
• Provide detailed tracking of Tasks and Deliverables associated with assigned projects, and leverage ServiceNow to record key project data and other systems of record to ensure high-quality data and stakeholder alignment.
• Complete and submit high-quality project deliverables and milestones according to strict deadlines and obtain client acceptance.
• Manage scope and financials for project(s) as well as assisting in keeping the project on track for time, budget, and deliverables.
• Assess, analyze, and resolve complex project issues, problems and/or challenges.
• Schedule and facilitate Internal Business Reviews and internal cadences with stakeholders and collaborate effectively to manage quality of delivery.
• Establish and lead project cadences with the client including reviews of project status, deliverables, overall project health, issues, and risks, etc. Schedule and facilitate client business reviews.
• At project closing, schedule and facilitate internal and external retrospectives and other closing items, tasks, or objectives at project end.
• Develop and sustain trusted advisor relationships with internal and external stakeholders.
• This position will require travel to client, project, or internal stakeholder locations.
• Monitor financial health of the project and ensure that the approved financial targets are achieved.
• Monitor and update pricing sheets as necessary through collaboration with Project Accounting.
• Oversee time charges, expenses, and billings on assigned projects; time and expense reporting and tracking against budgets.
• Monitor AR Aging report and resolve or escalate issues as needed.
• Lead escalation management and remediation plans, including customer experience risks and SLA recovery plans. Communicate Work-At-Risk requests and updates.
• Responsible (either directly or indirectly) for VMS management (milestones, invoicing, financial reconciliation, managing client system hours and monitoring the EPC to ensure budget and contract limits are up to date).
• Verify with internal billing team that all invoices have been submitted and paid upon project closing.
• Develop and prepare a variety of reports related to the project delivery, project status, budget, forecast, contract employees, metrics and KPIs, etc.
• Monitor Contract Compliance. Manage change orders as needed including the CLM process and proactive and collaborative communication regarding status and execution.
• Own and maintain project risk registers, ensuring timely identification, documentation, and escalation of risks across all phases of delivery.
• Collaborate with cross-functional teams to develop and implement effective risk mitigation and contingency plans.
• Monitor and report on risk status and trends. Facilitate risk review sessions and ensure alignment with organizational risk management frameworks and compliance standards.

Commercial & Strategic Growth

• Own program financial performance, including gross margin, cost structure, and delivery mix.
• Lead renewal strategy and evolution of the commercial model as the program scales.
• Identify expansion opportunities into higher-value services and lead proposal development.
• Differentiate Everforth Apex from competing delivery partners through measurable outcomes and operational excellence.
• Collaborate with Everforth Apex executive leadership, account teams, and practice leaders to align program goals with company strategy.

Sales & Practice Support

• Provide sales and proposal leadership including participating in client advisory and scoping meetings and proposal or Statement of Work development.
• Provide delivery practice leadership with key internal stakeholders and audiences. Act as a consultant and advisor internally and externally in support of business growth and success. Provide leadership and mentorship to direct reports, supporting their professional growth in technical, solution, and framework expertise.
• With a "Plus One" mindset, contributes to the development and continuous improvement of the Everforth Apex Engagement Delivery Practice through various activities and initiatives in: people, training and development, knowledge management, artifact creation, marketing, sales, recruiting, solution development, quality assurance, risk analysis and review, etc.
• Responsible for completing objectives as set by management in key focus areas for team and organizational growth and improvement.
• Other duties as assigned.

JOB REQUIREMENTS

• Bachelor's degree with concentration in Business, Computer Science or related field or equivalent combination of education, skills and experience; MBA preferred.
• 8+ years of experience in technical engagement delivery in consulting or professional services (or similar), including 5+ years leading managed services programs at scale.
• Program and/or portfolio management experience highly preferred.
• Demonstrated advanced people management skills and extensive experience successfully managing complex, outcome-based managed service program contractual SLAs and fixed fee or unit based commercial model. Proven experience managing large teams and complex projects in a global delivery, multi-national environment, including experience managing and coaching individual performance. Experience as a direct supervisor or manager highly preferred.
• Demonstrated advanced consulting skills, with the ability to provide strategic thought leadership and guidance to clients and account and sales teams regarding proposals and statements of work during engagement pursuits. Experience managing, setting priorities, solving complex problems, and selling in a consultative role. Demonstrated success maturing a service operation by introducing standards, playbooks, governance, and repeatable processes that measurably improved consistency and results.
• Proven experience leveraging AI to recognize operational efficiencies, process improvements, reduced costs and/or improved delivery quality and customer satisfaction.
• Demonstrated technical fluency and credibility related managing operations in enterprise cloud, security, AI and productivity technologies in order to coach team members and engage technical stakeholders.
• Demonstrated advanced level Project Management skills. Understanding and knowledge of Project Management principles, methodologies, and alternative delivery approaches, such as Agile.
• Demonstrated advanced level understanding of and skill managing to professional services contracts of varying risk and complexity with a strong track record of managing utilization, customer satisfaction and margin in services business.
• Demonstrated advanced customer relationship management skills and experience. Results oriented with a high sense of urgency to meet client requirements.
• Demonstrated advanced level presentation and executive communication skills. Executive presence and the ability to influence client executives in complex, matrixed stakeholder environments.
• Demonstrated advanced level skills leading with and through influence across complex matrixed organizational structures.
• Experience with project/program portfolio management, tracking, and collaboration tools such as: Service Now, Workday, Clarity, HP PPM, PlanView, SharePoint, MS Project, Jira, ADO, Mural, etc.
• Strong knowledge of Excel and PowerPoint advanced features.
• Ability to work in a fast paced and deadline driven culture.
• Demonstrated experience successfully implementing process improvement, with advanced level process improvement skills.
• Exceptional attention to detail and advanced level organization, planning, time management and communication skills, including written and interpersonal.
• Advanced level workforce management skills including HR fundamentals, hiring, selection, onboarding, offboarding, compliance and performance management.

OUR COMPREHENSIVE BENEFITS

• Competitive Salary
• Health, Dental and Vision Insurance
• Health Savings Accounts (HSA) with Employer Contribution
• Flexible Spending Accounts
• Long and Short-Term Disability
• Life Insurance
• Voluntary Benefits
• Employee Assistance Program
• Paid Parental Leave
• Wellness Incentives
• Vacation and Holiday Pay
• 401(k) Retirement Plan with Employer Match
• Employee Stock Purchase
• Training and Advancement opportunities
• Tuition Reimbursement
• Birthdays Off
• Philanthropic Opportunities
• Referral Program
• Partial Gym Membership Paid
• Team Building Events
• Discount Programs

EEO Employer

Everforth Apex is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact [email protected].

Employee Type:

FullTime

Remote:

Yes

Location:

Glen Allen, VA, US

Job Type:

Internal

Date Posted:

October 28, 2026

Pay Range:

$95,000 - $160,000

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