The Delivery Driver is responsible for ensuring that food and services are delivered to guests in a manner that reflects the purpose and quality requirements of Chick-fil-A, Inc., as well as the mission, vision and values of Chick-fil-A Calallen. The Delivery Driver must be able to execute Chick-fil-A hospitality with our guests in a respectful and caring manner while ensuring safe driving standards are met. The Delivery Driver is accountable for achieving high performance in the following areas: Overall Guest Satisfaction, On-time Deliveries and Order Accuracy. Clear and excellent communication skills via our Chick-fil-A Delivery app are paramount to help us continue to meet our guest's expectations outside of the Restaurant.
Position Type:
- Full-time and Part-time
Our Benefits Include:
- A fun work environment where you can positively influence others
- Flexible scheduling (and closed on Sundays)
- Learning first-hand from an experienced Operator and Restaurant Leaders
- Intentional growth and development to help you reach your professional goals
- Scholarship opportunities
- Competitive pay
- Additional benefits for full-time Team Members
Delivery Driver Responsibilities:
- Delivers food to guests in a friendly manner while adhering to food safety and hygiene guidelines, as well as safe driving standards
- Represents Chick-fil-A as a brand ambassador by embracing and demonstrating our values and our culture at the highest level at all times
- Engages and connects with guests by executing Winning Hearts Everyday principles, including Core Four Behaviors and 2nd Mile Service
- Executes safe driving best practices when operating delivery vehicles and observes traffic rules and regulations
- Ensures customer satisfaction by protecting and upholding our brand at all times when attending to customer concerns as they arise on a delivery
- Maintains Operational Excellence in vehicles and delivery assembly area (cleanliness, speed and accuracy, taste of food, and attentive & courteous) at all times
- During downtime, restocks the delivery, front counter and drive-thru workspaces, dining room condiment stations, and restrooms as needed
- Adheres to Chick-fil-A rules and dress code at all times
- Follows the leadership direction provided by the Delivery Team Leader(s) and/or Beyond the Restaurant Director
- Answers guest questions and obtains the assistance of Leadership, as needed
- Communicates any guest concerns or special requests to the Delivery Team Leader and/or Beyond the Restaurant Director
- Resolves guest concerns in a manner that maintains the honor, dignity and respect of the guest
- Stewards resources effectively to ensure that performance metrics such as target food and labor costs are met
- Assists fellow Team Members when finished with assigned duties to ensure guests receive a caring experience
- Ensures the safety of guests and teammates by evaluating the environment for hazardous elements and addressing issues in a timely manner
- Ensures assigned duties are completed by end of shift and ensures restaurant needs are communicated to the next shift
- Completes other duties as assigned
Qualifications and Requirements:
- Loves serving and helping others
- Customer service oriented
- Detail-oriented
- Must have a working smartphone with a data plan and GPS
- Must have a valid state-issued driver's license
- Works well independently and in a team environment
- Be willing and able to work a flexible schedule
- Ability to pass an in-house driving test with Delivery Leader
- Ability to carry delivery tote bags (approximately 3 - 10 lbs)
- Ability to complete repetitive tasks with few breaks
Working Conditions:
- Works in a fast-paced environment
- Operates company vehicles and at times personal vehicle
- Regularly engages with guests
- Shifts may include morning, evenings, weekends and holidays as well as working outdoors
Most Chick-fil-A® Restaurants are operated by independent franchised business owners
who make all their own employment decisions and are responsible for their own
content and policies.
Work schedule
- Day shift
- Night shift
- Weekend availability
- Holidays
Supplemental pay
- Tips
Benefits
- Flexible schedule
- Paid time off
- Health insurance
- Dental insurance
- Vision insurance
- Life insurance
- 401(k) matching
- Employee discount
- Other