Delivery & Customer Experience Specialist

Essential Duties and Responsibilities: · Deliver, assemble, and set up furniture in customers’ homes with a high level of care and professionalism · Safely load, secure, transport, and maneuver merchandise while protecting customer homes and property · Verify delivery accuracy, obtain customer signatures, and confirm satisfaction with delivered products · Document and report damaged or missing items and escalate customer concerns as needed · Provide exceptional customer service and represent the brand professionally in all interactions · Support showroom operations by merchandising, moving, and maintaining clean, organized, and visually appealing displays · Assist with inventory movement between warehouse and showroom and help maintain accurate product placement · Support warehouse activities including receiving, staging, and organizing merchandise · Assist with customer account follow-ups, collection efforts, and authorized repossessions in compliance with company policies · Operate delivery vehicles safely, perform routine inspections, and report maintenance needs · Assess and document service issues, capturing detailed information and communicating findings to management · Perform other duties as assigned Knowledge, Skills, Competencies and Abilities: · Strong customer service and communication skills · Ability to deliver a high-quality, white-glove customer experience · Basic mechanical aptitude for furniture assembly · Attention to detail and accuracy in documentation · Problem-solving skills with sound judgment and escalation awareness · Ability to work independently and as part of a team · Strong organizational and time management skills · Professionalism and ability to represent the brand positively Required Qualifications: · High school diploma or equivalent preferred; equivalent combination of education and experience will be considered · Valid driver’s license with an acceptable driving record · Ability to safely operate delivery vehicles · Ability to lift and carry 10–100+ pounds regularly · Physical ability to bend, lift, push, and pull frequently · Ability to work indoors and outdoors in varying conditions · Ability to navigate routes using maps or GPS · Availability for full-time work, including weekends as needed· Bilingual (English-Spanish) ability may be a plus based on specific store staffing needs About Kimbrell’s Furniture: At Kimbrell’s Furniture, our founder’s vision continues to guide everything we do: “Our passion is to improve the happiness and well-being of others through home furnishings.” In its 110th year, Kimbrell's Home Furnishings (Furniture Distributors, Inc.) is recognized as a Top 100 Furniture retailer and operates 44 stores to serve customers across both North and South Carolina, with its headquarters and distribution center based in Charlotte, NC.