Delinquent Collections Supervisor

Delinquent Collections Supervisor

Salary

$50,095.00 - $89,644.00 Annually

Location

Melvin Municipal Office Building (MMOB) 300 West Washington Street, Greensboro, NC

Job Type

Active Full-Time

Job Number

05535

Department

Finance

Opening Date

09/08/2026

Closing Date

9/22/2026 11:59 PM Eastern

• Description
• Questions

Welcome to the City of Greensboro. As an employer of choice, the City of Greensboro is committed to providing our employees with meaningful careers, competitive benefits, wellness resources, and programs designed to support their professional and personal well-being.

Discover what it's like to build your career with the City and learn more about the many benefits of being a City employee. Click Here to explore life at the City of Greensboro.

Description

Lead With Purpose - Protect Public Resources and Strengthen Greensboro's Collections

The City of Greensboro is seeking a knowledgeable, detail-oriented, and confident Delinquent Collections Supervisor to lead the Assessment and Delinquent Account Sections within the Collections Division. This position combines team leadership, financial operations, legal processes, and customer service to help ensure delinquent accounts are accurately managed and appropriate collection efforts are pursued. The successful candidate will be comfortable navigating complex regulations, resolving difficult customer concerns, and managing multiple priorities in a fast-paced environment.

About the City:

The City of Greensboro is committed to responsible stewardship of public resources and providing professional, responsive service to the community. The Collections Division plays an important role in maintaining accurate accounts, supporting revenue collection, and ensuring delinquent obligations are addressed consistently and in accordance with applicable laws and City requirements.

Compensation and Benefits:

Estimated Hiring Salary Range: $50,095.00 - $65,915.00 Full Salary Range: $50,095.00 - $89,644.00 Annually

Benefits:

The City of Greensboro offers an outstanding benefits package that supports your well-being.

Learn more Here

Work Schedule:

Monday-Friday 8:00 am - 5:00 pm

Why You'll Love Working With Us:

• Lead a Team: Supervise and develop staff while creating an environment focused on accountability, accuracy, and excellent service.
• Protect Public Resources: Help ensure delinquent accounts are accurately managed and appropriate collection actions are taken.
• Work at the Intersection of Finance and Law: Apply knowledge of collection practices, bankruptcy, foreclosure, public records, and applicable laws.
• Make a Difference Through Service: Resolve complex customer concerns while balancing empathy, professionalism, and the Citys responsibilities.
• Take on Meaningful Challenges: Manage sensitive matters requiring sound judgment, attention to detail, and the ability to adapt to changing priorities.

About the Role:

As a Delinquent Collections Supervisor, you will:

• Manage, supervise, and perform work activities for the Assessment and Delinquent Account Sections within the Collections Division.
• Supervise staff, including conducting evaluations, approving leave, assigning work, and developing work schedules.
• Oversee billing, collection activities, and account reconciliations related to assessments, parking tickets, and other delinquent accounts.
• Maintain and oversee bankruptcy claim filings and foreclosure proceedings.
• File civil claims for delinquent accounts and represent the City in court to obtain judgments and testify when necessary.
• Review and pursue appropriate collection actions while ensuring processes comply with applicable laws, regulations, and City policies.
• Maintain accurate records and documentation related to collections, legal proceedings, and delinquent accounts.
• Provide professional customer service through frequent interaction with the public.
• Address and resolve citizen conflicts and effectively manage escalated calls involving irate or dissatisfied customers.
• Communicate clearly and professionally through both verbal and written communication.
• Apply knowledge of the City of Greensboro Code of Ordinances, Public Records Law, Bankruptcy Code, North Carolina General Statutes, Fair Labor Standards Act (FLSA), Family and Medical Leave Act (FMLA), and other applicable laws governing debt collection and personnel administration.
• Exercise sound judgment when identifying and pursuing debtors while maintaining appropriate legal and procedural requirements.
• Manage multiple priorities and adapt work assignments as needs, deadlines, and circumstances change.
• Work quickly and efficiently in a fast-paced and sometimes stressful environment while maintaining accuracy and attention to detail.
• Support effective personnel administration and ensure staff responsibilities are carried out consistently and efficiently.
• Ability to communicate well and resolve citizen issues.

Call to Action:

Bring your leadership, financial expertise, legal knowledge, and commitment to public service to the City of Greensboro. If you're ready to lead a team, navigate complex collections matters, and help protect the City's public resources while delivering professional customer service, we invite you to apply for the Delinquent Collections Supervisor position.

This job is Non-Exempt and is subject to the overtime provisions of the Fair Labor Standards Act (FLSA)

Qualifications

Minimum Qualifications:

• High School diploma/GED
• 4+ years of delinquent collections experience or related field
• 2+ years of Microsoft Word and Excel experience (a test assessment will be given)

Preferred Qualifications:

• 1+ years of recent supervisory experience or completion of a City of Greensboro Leadership Course(s)
• 1+ years of Infor experience
• Experience with North Carolina Debt Set Off
• Experience with City Code of Ordinances, Federal Bankruptcy Laws, Public Records Law, NC Collection Laws/Regulations, NC State Statutes, FLSA, FMLA, and other laws that govern the identification and pursuit of debtors.
• Management and administration of personnel experience

01

What is your highest level of Education? Please select Not Applicable if you do not possess a high school diploma or GED.

• Not Applicable
• High School Diploma / GED
• Some College
• Associates Degree
• Bachelors Degree
• Masters Degree

02

How many years of recent supervisory experience do you possess? Experience must also be clearly stated in the Employment / Work history section of your employment application)

• No experience
• Less than one year experience
• 1 or more years experience, but less than 3 years experience
• 3 years experience, but less than 5 years experience
• 5 years experience, but less than 7 years experience
• 7 years experience, but less than 10 years experience
• 10 or more years experience

03

How many years of experience do you have with Infor entry or a related field? Experience must also be reflected in the duties/work section of the application.

• No experience
• Less than 1 year experience
• 1 or more years experience, but less than 2 years experience
• 2 or more years experience, but less than 4 years experience
• 4 or more years experience, but less than 6 years experience
• 6 or more years experience, but less than 8 years experience
• 8 or more years experience, but less than 10 years experience
• 10 or more years experience

04

Briefly describe your experience using Infor or other related data entry systems. If no experience, indicate "N/A" in the designated area

05

How many years of experience with Microsoft Office (i.e., Word, Excel, PowerPoint, Access, and/or Outlook)? If so, please select all areas you have experience with.

• No experience
• 1 - 2 years experience
• 3-4 years experience
• 4-5 years of experience
• 5-9 years of experience
• 10 or more years of experience

06

What is your proficiency skills with Microsoft Word and Excel (select all that apply)

• Basic
• Intermediate
• Advance
• Expert/ Subject Matter Expert
• Not applicable

07

How many years of experience do you have working with City water/sewer, paving, and nuisance abatement assessments? Experience must also be reflected in the duties/work section of the application.

• No experience
• Less than 1 year of experience
• 1-2 years of experience
• 3-4 years of experience
• 5 or more years of experience

08

Briefly describe your work with City water/sewer, paving, and nuisance abatement assessments. If no experience, indicate N/A" in the designated area Experience must also be reflected in the duties/work section of the application.

09

How many years of experience do you have in delinquent collections or related field? Experience must also be clearly stated in the Employment / Work history section of your employment application)

• No experience
• Less than 1 year experience
• 1-3 years experience, but less than 4 years experience
• 4-6 years experience, but less than 7 years experience
• 7-9 years experience, but less than 10 years experience
• 10 or more years experience

10

"Clearly" describe your experience in delinquent collections or related field. If no experience, indicate "N/A" in the designated area

11

Do you have experience with North Carolina Debt Setoff? Experience must also be reflected in the duties/work section of the application.

• Yes
• No

12

Clearly give an example of your experience with North Carolina Debt Setoff If "No experience," please type "Not Applicable" or N/A in the designated area. Incomplete answers will not be processed; experience must also be clearly stated in the Employment / Work History section of your employment application.

13

Do you have experience with City Code of Ordinances, Federal Bankruptcy Laws, Public Records Law, NC Collection Laws/Regulations, NC State Statutes, FLSA, FMLA, and other laws that govern the identification and pursuit of debtors? Experience must also be reflected in the duties/work section of the application.

• Yes
• No

14

Clearly give an example (company name, job title at the time, duties) of your experience with City Code of Ordinances, Federal Bankruptcy Laws, Public Records Law, NC Collection Laws/Regulations, NC State Statutes, FLSA, FMLA, and other laws that govern the identification and pursuit of debtors. If "No experience," please type "Not Applicable" or N/A in the designated area. Incomplete answers will not be processed; experience must also be clearly stated in the Employment / Work History section of your employment application.

Required Question

Employer City of Greensboro

Address 300 West Washington Street

Greensboro, North Carolina, 27401

Website http://www.greensboro-nc.gov