Highlights
Implement customer security and configuration requirements by deploying OCS lockdown scripts, IATT Reduced Baseline Control Sets, and configuring user accounts, login settings, screensavers, touchscreen functionality, and other workstation settings. Diagnose and resolve hardware, software, operating system, and peripheral issues through root cause analysis while ensuring compatibility, minimizing operational disruptions, and maintaining compliance with customer cybersecurity requirements.
Numbers & Facts
| Location | Chantilly, VA |
| Industry | Other/Not Classified |
| Company Size | 500 to 999 employees |
| Year Founded | 1998 |
| Website | http://www.techusa.net |
Description
Responsibilities include, but are not limited to:
- Provide Tier II/Tier III technical support for standalone (non-ELA) kiosks and workstation systems, performing lifecycle management, troubleshooting, Operations & Maintenance (O&M) rebuilds, system reimaging, and restoration activities to ensure operational readiness.
- Perform Windows 11 operating system upgrades, monthly OS patching, security updates, vulnerability remediation, and system hardening to maintain secure, compliant, and reliable workstation environments.
- Install, configure, and maintain approved software and operating systems, including Microsoft PowerPoint, software licenses, McAfee antivirus, and other customer-authorized applications.
- Implement customer security and configuration requirements by deploying OCS lockdown scripts, IATT Reduced Baseline Control Sets, and configuring user accounts, login settings, screensavers, touchscreen functionality, and other workstation settings.
- Diagnose and resolve hardware, software, operating system, and peripheral issues through root cause analysis while ensuring compatibility, minimizing operational disruptions, and maintaining compliance with customer cybersecurity requirements.
- Travel locally between customer sites and support temporary assignments as needed.
Minimum Qualifications:
- Experience supporting standalone Windows workstations and kiosks in a secure enterprise environment, including Windows 10/11 administration, operating system installations, upgrades, imaging, patching, and system rebuilds.
- Experience installing, configuring, maintaining, and troubleshooting Microsoft Office applications, endpoint security solutions, antivirus software, and system hardening measures.
- Demonstrated ability to troubleshoot and perform root cause analysis across hardware, software, operating systems, and peripheral devices while conducting routine maintenance and security updates.
- Strong customer service, communication, and organizational skills with the ability to follow technical documentation, maintain accurate configuration records, and support mission-critical IT operations.
Preferred Qualifications:
- Experience supporting standalone (non-ELA) customer environments.
- Familiarity with OCS lockdown scripts and system security hardening.
- Experience implementing IATT Reduced Baseline Control Sets or similar cybersecurity compliance requirements.
- Experience with workstation imaging and automated deployment tools.
- Knowledge of endpoint lifecycle management and software license administration.
- IAT Level II certification (Security+ CE or equivalent).
Physical Requirements:
- Must be able to remain in a stationary position up to 50% of the time.
- Must be able to move throughout customer facilities to install, maintain, and troubleshoot IT equipment.
- Must be able to position self under desks, within equipment racks, and other confined spaces to install and maintain hardware.
- Must frequently lift and transport computer equipment, monitors, peripherals, and related hardware up to 40 pounds.
About Company
TechUSA is operational in 13 offices throughout the United States. Our organization focuses on providing our clients with high level customer service through our flexible, tailored and scalable solutions in Engineering, Aerospace and Defense,Technology and Scientific industries. We are trusted business partners to our clients and dependable agents to our candidates. We are successful in what we do and will continue to be the best by using cutting edge technology and employing aggressive outside the box thinkers. By launching new divisions and opening new offices, we continue to saturate our existing markets, achieve profitable growth, and ultimately do what is best for our customers.
TechUSA is the future of recruitment solutions. Join us and become a part of the Tech USA team!
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