| Location | Norwood, Massachusetts |
Job Description:
TMC Transportation is the nation’s largest employee-owned, open deck transportation company. Founded in 1972, and headquartered in Des Moines, Iowa, TMC provides expert transportation services and supply-chain management solutions throughout the 48 contiguous states. If you’re seeking a rewarding career at a dynamic company built on integrity, innovation and dedication to quality and customer service, then join us in our Destination of Excellence.
TMC Offers:
PRIMARY FUNCTION:
The primary function of a Dedicated Fleet Manager is to utilize coaching and leadership skills to manage dedicated drivers and achieve specific goals. These goals include meeting pick-up and delivery requirements, maximizing revenue, driver productivity and other established company goals, retaining drivers, and achieving an excellent safety record.
DUTIES AND RESPONSIBILITIES:
• Review driver check calls to determine driver location and estimated delivery times
• Receive load assignments from Customer Service and review to ensure the appropriateness of such driver work assignments
• Dispatch loads to the drivers (issue load information, loading instructions, directions, routing, and fuel information)
• Call customers to obtain directions information and schedule loading/delivery appointments, as necessary
• Notify Customer Service Department of issues/changes that might impact customer expectations or affect load assignments
• Promote safety throughout all areas of operations, including the dispatching of loads in accordance with the drivers hours of availability
• Focus on driver retention by understanding driver requirements/preferences, by monitoring driver performance to ensure driver requirements are being met, and by keeping drivers informed and motivated
• Identify, track, and resolve performance issues by conducting driver evaluations and driver route and hold meetings
• Resolve driver conflicts, problems, and requests with respect to matters such as, home time, pay, equipment, and load assignments
• Ensure the awareness of and enforce company policies
• Maintain records pertaining to driver performance and productivity
• Other duties may be assigned
MINIMUM QUALIFICATIONS/EXPERIENCE:
• Four-year degree, preferably in Transportation and Logistics, and/or relevant experience in transportation or related field
• Fluent in computer applications and keyboard proficiency
• Ability to function in a fast-paced work environment and tolerate stress
• Ability to plan, organize, be attentive to detail and possess and strong problem-solving skill
• Excellent interpersonal skills, including good listening skills
• Possess courteous, yet assertive telephone personality
TMC is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.