Dedicated Account Manager - Rivian

Skip to main content

• Podcast
• Driver Reviews
• Haul of Faith
• Contact
• News + Updates

Hit enter to search or ESC to close

Close Search

Menu

• Culture

• Innovation

• Services

• Custom Dedicated Solutions

• Full Truckload

• Open Deck Solutions

• Careers

• Apply

• Menu

Dedicated Account Manager - Rivian

• Job Type: Full-Time
• Listing Status: Active
• Date Posted: 2026-09-10 09:15

Job Description

Welcome! Thanks for stopping by. We're excited that you're considering Nussbaum as the next step in your career! To kick it off, here's a little about who we are:

• We are Employee Owned. All of our people receive an ownership stake in the company via our ESOP.
• We are Purpose Driven. Our goal is to make a positive impact through each interaction. Therefore, character and integrity are essential.
• We celebrate faith & family. We believe God owns this business and we're just stewards for a season.
• Innovation is our thing. We're bent on continuous improvement and crushing expectations. We aren't afraid to try something new.
• We enjoy being at work. The transportation industry is hectic, but we do our best to have fun along the way .

Does that match what you're looking for?

Now, for those job details:

We are looking for an Account Manager that will have a primary focus working with Drivers on the Rivian Account. This role will be part of the Rivian POD functioning as the driver manager for a majority of the drivers. You serve as the direct point of contact for the driver and a secondary contact for the customer with an emphasis on building relationships and timely communication. This role requires a significant amount of independent work as you engage Rivian, but you also function within the broader account management team. There will be scenarios where your freight/drivers intersect with others; therefore, teamwork and strong internal relationships are essential. Your objective is to ensure the highest levels of service quality (for customers) and job satisfaction/retention (for drivers). Responsibilities include:

• Driver-facing - Primary

• Coordinating back-up coverage when drivers are off.

• Entering authorizations to ensure driver pay accuracy.

• Ensuring drivers stay current on truck maintenance.

• Effective communication with our after-hours team.

• Engaging drivers in growth opportunities (success plans, Certified RED).

• Coaching and discipline for HOS management and missed service expectations.

• Customer-facing - Secondary

• Providing customers with routine load updates.

• Accepting/building loads and communicating the information to relevant parties.

• Engaging customers on a regular basis to ensure we are fulfilling service expectations and they are fulfilling freight volume/driver productivity expectations.

• "Housekeeping" duties associated with account management.

Schedule

• Full time: Monday-Friday, 7am - 4:30pm.
• Location: Corporate Offices - 19336 N 1425 East Rd., Hudson IL.
• Remote work: 2 days/month

Benefits & Perks

• Pay Range: $55,000 - $80,000.00
• Health, dental, & vision coverage for you + eligible dependents.
• Life & disability insurance.
• Flexible Spending Account (FSA) option for healthcare and childcare expenses.
• Health Savings Account (HSA) option for medical.
• ESOP account - company-funded supplemental retirement account (on top of the 401k).
• 401(k) match.
• Paid holidays & escalating PTO.
• Cross-Department Networking - get to know fellow employee owners through network lunches, financial workshops, serving on a committee/event team, service projects, and GrowRED activities.
• GrowRED Professional Development - earn rewards points as you engage in classes, seminars, job shadows, online trainings, and activities with fellow employee owners!
• Company Wellness Program - includes step and weight loss incentives and free add-on healthcare benefits. Earn rewards points for engaging in a healthy, active lifestyle!
• Rewards - GrowRED + Wellness points may be redeemed for gift cards, electronics, PTO days, and more!
• Food days! Monthly, enjoy a free gourmet lunch served by fellow employee owners.

Job Requirements

Here's the type of person we're looking for:

• Character - honest, respectful, and consistent.
• Strong communication skills - written and verbal.
• Team player - mature, seeks win-win scenarios, gives/receives feedback with grace and honesty.
• Learner - always seeking to grow, both personally and professionally.
• Self-motivated - identifies new opportunities and takes initiative to solve problems.

Experience & Qualifications

• Strong communication skills
• Team player - able to interact well with others, respectful, gives/receives feedback with grace and honesty.
• Self-motivated - identifies new opportunities and takes initiative to solve problems.
• Desire for continual learning - always looking to grow, both personally and professionally
• Excellent customer service, influencing, and negotiating skills
• Strong proficiency in Microsoft Outlook
• Possess multi-tasking and problem-solving abilities
• Basic math for the purpose of calculating HOS and understanding financial data.
• Retention of information

Apply Now

Submit the form below to let us know you are interested in this position and send us your resume.

• Name*

First Last

• Phone*

• Email*

Enter Email Confirm Email

• This field is hidden when viewing the form

Desired Position

• Attach Your Resume

Accepted file types: txt, pdf, doc, docx, Max. file size: 128 MB.

• Message to Hiring Manager

• CAPTCHA