POSITION SUMMARY
Coordinates the overall operations of an assigned dedicated account, including overseeing drivers and providing customer service, to ensure
loads are delivered safely and timely.
ROLE AND RESPONSIBILITIES
- Assigns loads and routes drivers based upon available hours and customer needs.
- Serves as main point-of-contact for an assigned customer base and monitors all customer-specific loads from the time the load is tendered
until it is delivered.
- Performs supervisory responsibilities, as needed, to effectively manage drivers including coaching, planning, assigning work, addressing
complaints, and resolving problems.
- Communicates customer issues and concerns with the appropriate departments as needed.
- Monitors trailer pools at assigned customer locations, coordinates movement of trailers when necessary, and provides guidance if trailer
detention issues arise.
- Validates driver hours of service in order to safely and legally facilitate the delivery of loads.
- Balances time off requests made by drivers with the operational need to move freight.
- Establishes and maintains positive working relationships.
- Receives and carries out instructions.
- Maintains regular and predictable attendance.
- Performs other duties as assigned.
REQUIRED SKILLS/ABILITIES
- Excellent verbal and written communication skills.
- Performs work requiring advanced knowledge while consistently exercising discretion and judgement.
- Solves problems and makes decisions independently.
- Strong supervisory and leadership skills.
- Manages multiple priorities and deadlines.
- Proficient with Microsoft Office Suite or related software.
QUALIFICATIONS AND EDUCATION REQUIREMENTS
Bachelor's degree; or three to four years of related experience and/or training; or equivalent combination of education and experience.
PHYSICAL REQUIREMENTS
- Prolonged periods sitting at desk and working on a computer.
- Must be able to lift up to 10 pounds at times.
- Ability to travel.
CERTIFICATIONS, LICENSES, REGISTRATIONS
Valid Driver's License
Sunday - Wednesday 6am to 5pm