DECAL System Engineer - Intune AD Admin

TekWissen LLC

Atlanta, GA
1 day ago

Highlights

Minimum Qualifications: Bachelor's Degree in a related field and three years of progressively responsible, professional level analyst and systems experience in a largescale Information Technology environment; or an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above. Our client provides a full range of services including web portal providing information on the state, business and economic development, public safety, Learning, law, justice, health, education, Corrections, transportation, IT, Social Services and culture.

Numbers & Facts

Location	Atlanta, GA
Industry	Computer/IT Services
Salary	$44
Company Size	100 to 499 employees
Year Founded	2009
Website	http://www.tekwissen.com/

Description

Overview:

TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to our clients world-wide. Our client provides a full range of services including web portal providing information on the state, business and economic development, public safety, Learning, law, justice, health, education, Corrections, transportation, IT, Social Services and culture. It also supplies information on government services and current job openings.

Job Title: DECAL System Engineer - Intune AD Admin
Location: Atlanta, GA 30334
Duration: 7 Months
Job Type: Temporary Assignment
Work Type: Hybrid

Job Description:

The primary responsibility of this position is to provide maintenance, configuration, and reliable operation of the endpoint and Mobile Architecture systems.
These systems include but are not limited to: MS Intune, Azure AD and MS Endpoint Configuration Manager.
This position is also responsible for researching new technology and developing a road map of the future direction of all End User Support systems to continuously improve and keep up with the business and IT needs.
This position will actively resolve problems and issues with computer systems to limit work disruptions and production outages.

Responsibilities:

Build and deliver application packages for Intune Endpoint Manager.
Manages and coordinates urgent and complicated support issues.
Act as an escalation point for all requests and incidents regarding endpoint devices. Administration and management of mobile devices and laptops.
Develop methodologies and escalation processes to ensure proper escalation and information flow within the organization.
Administration of Azure and Azure Admin portal.
Train, coach, and mentor support staff. Build, edit, publish, and document training material for support staff including how to video documentation. Interact with internal and external customers.
Provide data and reporting of KPI's and trends, weekly, monthly, and as needed.
Maintain an effective and workable framework for managing and improving customer IT support in the organization. Advise management on escalated incidents, identified trending patterns. Provide recommend solutions that may require additional client support or system enhancements.

Minimum Qualifications:

Bachelor's Degree in a related field and three years of progressively responsible, professional level analyst and systems experience in a largescale Information Technology environment; or an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above.
Intune Endpoint Management and Azure Microsoft Entra ID, Azure Administration, and Active Directory experience required.
PowerShell Scripting is preferred.

Preferred Skills Knowledge of, and ability to demonstrate:

Command of comprehensive inventory management principles.
Strong verbal and written communication skills.
Excellent customer service skills and soft skills.
Prioritizing and assigning work.
Administration of Azure, Azure Admin Portal, with proficiency in PowerShell
Installing, configuring, critical thinking, excellent troubleshooting skills, with strong technical aptitude on all Windows 10/11, Apple, Android, Azure, Entra ID, Intune, Active Directory platforms, systems.
Knowledge of networking and how things are connected and routed on the network (ethernet and Wi-Fi).
Analyzing processes, information, and data- to help provide and recommend solutions.
Create and update documentation and knowledge articles.

Preferred Qualifications:

Experience in basic Network troubleshooting, diagnostic, and repair.
Experience performing day-to-day Troubleshooting, Diagnostic and support of laptops, printer, etc.
Security and patch management experience desired.
Experience with ServiceNow Ticketing system.
Windows 11 Operating System experience.
Microsoft M365 support Experience
M365 Copilot/ Copilot Chat /Teams Administration
Microsoft Intune, Endpoint Configuration Manager

Technical Skills:

Office 365 Experience in supporting, installing, troubleshooting, M365 mainstream products. (including: Microsoft Teams, Teams Premium, New Outlook, etc.) Microsoft Intune, Endpoint Configuration Manager
Strong hands-on experience in hardware and software infrastructure tools
Excellent knowledge of Windows 10/11, Windows Server 2012-2019, M365, Microsoft Azure, Microsoft Teams.
Understanding of daily operations and delivery processes
Application / software installation and troubleshooting
Knowledge and experience with ServiceNow (San Diego or later version) ticketing tools
Windows System administration
Strong Troubleshooting Skills
Hardware, operating system & software knowledge of laptops, desktops & mobile devices Android & iPhone.
Working knowledge of supporting computer peripherals, network copiers, Video conference equipment etc.
Understanding of Microsoft Active Directory 2012 of later, and networking topology
Strong knowledge of server and network equipment.

TekWissen Group is an equal opportunity employer supporting workforce diversity.

About Company

WE THE TEKWISSEN PEOPLE

TekWissen offers you a broader portfolio of services, industry-leading solutions, and the meaningful innovations that give you greater flexibility and speed to respond to market dynamics, reduced costs and risk to improve enterprise performance, and increased productivity to enable growth.

To keep pace with global market demands, TekWissen keeps its finger on the pulse of change. Our organized approach to guiding a project from its inception to closure. Managing projects is becoming more and more important as we enter the digital era. To cope with the pace that this transition demands, a method is required to manage projects so they can yield quality work, while incorporating efficient use of time and resources.

Project involves identifying which quality standards are relevant to the project and determining how to satisfy them.

It is important to perform quality planning during the Planning Process and should be done alongside the other project planning processes because changes in the quality will likely require changes in the other planning processes, or the desired product quality may require a detailed risk analysis of an identified problem. It is important to remember that quality should be planned, designed, then built in, not added on after the fact.

Capabilities and accomplishments in one TekWissen business enhance the opportunity for success in the others. Put simply, TekWissen's unique combination of attributes promotes success.